Business Development Center Manager

Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23 different franchises and over 900 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located in central Illinois.  We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.

We are currently searching for an experienced Customer Service / BDC representative to join our team as a supervisor. You would report directly to the BDC director and be responsible for a department of 6 BDC reps.  We need a seasoned individual that is customer focused and driven by success. This truly is a rare opportunity and a career position for the right candidate.  Leader Automotive Group continues to grow and there will be ample opportunity for development, growth and potential advancement.

 Benefits

• Health, Dental & Vision Insurance

• BCBS Health & Wellness Discounts/Programs

• Life Insurance

• 401(k)

• Paid time off / Vacation

• Growth / Advancement Opportunities

• Employee Vehicle Purchase Policy

• Above Average Industry Pay

• Publicly traded organization / stability 

• Employee referral bonuses

Responsibilities

• Leading a team of BDC representatives
• Track productivity and commissions for department
• Assist with handling incoming phone calls
• Responsible for upcoming Events
• Administer target emails, campaigns, and newsletters
• Assist with lease returns and renewals
• Assist with leads and appointment setting
• Conduct parts and service retention marketing
• Conduct internal CSI calls and emails

• Resolve and manage dealer's reputation issues

• Turnover deals that involve internet customers

• Provide updated marketing pricing data to management and other staff members

• Assist with setting appointments for prospective and current customers to meet with a member of the sales or service team

• Manage high volume of customer inquiries through phone, email, text/chat per sales and service

• Update client information in our CRM Report daily

• Follow-up with existing customers

• Follow-up with prospective customers

• Follow-up with missed/cancelled customers

• Ensure Customer Satisfaction

• Product knowledge/function is key with all the different vehicles on a daily basis

• Maintaining daily contact target/appointment target

• Must be able to contribute to positive team environment

Qualifications

• Successful Customer Care Manager MUST have excellent telephone skills

• Self-motivated and energetic

• You as the Manager must have the ability to instantly build rapport with the customer

• A friendly/professional demeanor with excellent written and oral communication skills

• You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment

• Strong organizational skills with the ability to multitask and meet daily goals

• Follow up with customers effectively

• Cold calling/Call center skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.