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Community Operations Lead

Blind
San Francisco, CA
  • Posted: over a month ago
  • Full-Time
Job Description

Blind is a trusted community for transparency in the workplace. More than 5 million verified professionals anonymously share advice, provide honest perspectives, discuss company culture and discover relevant career information to break down professional barriers and inspire productive change.

We believe we can build the largest community for professionals to help each other with some of their toughest personal and professional challenges, such as compensation, interviewing tips, promotions and more.

Blind is currently looking for a Community Operations Lead who can optimize the operations for our app, including content moderation and user support. The successful candidate will have an established track record of evaluating existing ops procedures, troubleshooting problem areas and designing efficient workflows that can scale. Previous work experience in content moderation, online safety or user support is desired. This person will play a vital role in improving our daily operations and enhancing the health of our online community.
Responsibilities
    • Design an improved moderation system that can scale with growth
    • Optimize the user support workflow
    • Update training procedures for moderation and support, maintain a set of best practices for these teams
    • Resolve escalated moderation reports and mitigate risk
    • Ensure that all user-facing statements (including email correspondence) meet company standards
    • Maintain a set of sustainable community guidelines, develop effective ways to educate users about our policies
    • Collaborate with Product to develop improved moderation tools and features
    • Research current and emerging solutions that address online toxicity
    • Gather and analyze community health metrics, use the information to deliver insights and drive improvements
    • Ensure compliance with relevant content and privacy laws, seek counsel from Legal whenever necessary
    • Act as an advisor to internal teams when community insights are required
Basic qualifications
    • 5+ years of work experience in operations management
    • Bachelor's degree in related fields or equivalent work experience
    • Ability to design and implement efficient workflows that can scale
    • Experience working with product and engineering teams to ship new features
    • Experience managing teams and driving cross-functional projects across different time zones
Preferred qualifications
    • Comfortable making decisions in both complex and critical situations, can also explain decisions clearly for others to understand
    • Excellent communication skills--written and verbal
    • Strong data analysis and data interpretation skills
    • Ability to lead and execute in a dynamic, fast-paced environment
    • Displays good judgment, discretion and professionalism
    • Genuine interest in building user trust and creating a healthy online community
    • Deep understanding about content moderation and the challenges in this space
    • Based in SF/Bay Area

Blind is proud to be an equal opportunity employer. We are committed to bringing transparency to the workplace, and we actively work to hire and retain the best-qualified people regardless of race, religion, ethnicity, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status by federal, state, or local laws. Individuals with disabilities or special needs can request accommodation by contacting us at people@teamblind.com

Blind

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San Francisco, CA
USA

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Government

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