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Appointment Specialist and Marketing Assistant

Blackdog Builders Salem, NH

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title: Appointment Specialist and Marketing Assistant

Job Classification: Full Time

Job Location: Salem, New Hampshire

Compensation: $17.00 per hour base pay with incentive that can bring total pay up to $21.00 per hour

Reports to: Merrill McNally, Marketing Manager

 

About Us

In 1989, the idea of Blackdog was born out of a spare room and a beat-up pick-up truck. Dave and Brenda Bryan had developed a vision—an industry-leading remodeling company, and then named it after their rambunctious black Labrador pup, Moose. Since our early years in the home remodeling industry, Blackdog hasn’t strayed from the core values that founded the company. Blackdog pushes forward today with a culture of continuous improvement. From kitchens and baths to room additions and every project in between, the Blackdog family of companies has developed a unique process that allows us to turn every new project into an unparalleled success. Blackdog is nationally recognized for excellence in design, management, and client satisfaction by multiple industry organizations and award programs. Additionally, we are a two-time recipient of the New Hampshire Better Business Bureau’s Torch Award for Marketplace Ethics.

 

About You

We are seeking a qualified Appointment Specialist and Marketing Assistant to join our Marketing team. Core responsibilities include:

  • Making and receiving calls to/from homeowners who have expressed interest in our products and services for Total Basement Finishing, a Blackdog Affiliate and Blackdog Home Services
  • Following successful scripting and appointment setting processes to schedule homeowners for in-home sales consultations
  • Lead distribution for Blackdog business units
  • Seek credits for unqualified leads
  • Following up with customers on sales appointments
  • Assist with our referral program
  • CRM database maintenance
  • Managing website updates
  • Assisting with Marketing reporting and analytics
  • Assisting in various marketing efforts
  • Sales status tracking and reporting
  • Assisting with administrative tasks as needed
  • Assisting with inbound calls and directing to appropriate recipient

Required Skills & Experience

  • You have a high school diploma or equivalent
  • You have 3+ years of customer service experience
  • You have at least 1 year of appointment setting experience
  • You are proficient with Microsoft Excel (formulas, pivot tables, charts)
  • You are comfortable with technology and computer use
  •  Preferred skills and attributes include:
    • You have a bright, friendly, and outgoing personality
    • You have a high level of individual initiative and creativity
    • You are a self-starter
    • You are persistent and comfortable with repetition
    • You are detail-oriented with good follow-up and follow-through on tasks
    • You are a clear communicator with the ability to effectively communicate accurate, pertinent information
    • You have the ability to work with limited supervision
    • You have the ability to work successfully within a team
    • You have the ability to resolve practical problems independently
    • Your ideal role is part of a support team

Ideal Candidate

The ideal Appointment Specialist and Marketing Assistant will be advanced in their knowledge of appointment setting, Microsoft Excel, and customer communications, and hold familiarity with Marketing Communication[BB1]  support. They are confident in their ability to explain products and services to clients, schedule appointments, and make updates to CRM software. They should also be able to work under pressure in fast-paced situations with time-sensitive tasks while maintaining a friendly disposition.

Compensation

$17.00 per hour with bonus earnings and incentives.

 

Benefits after 90 days include:

  • 6 paid holidays
  • 2 personal days
  • 401K program. Currently the program has a 50% match which is discretionary and subject to change – vesting over 3 years
  • Health insurance is available with a $300 contribution towards participation in the plan offered by Blackdog (not payable in lieu of insurance)
  • Group dental insurance is available and paid by the employee
  • Aflac insurance is available and paid by the employee
  • Unpaid time off is available with notice
  • Standard vacation accrues as follows:
    • After 1 year of employment employees are entitled to
      •  5 Paid vacation days
      • 10 Paid vacation days after 3 years
      • 13 Paid vacation days after 5 years
      • 15 Paid vacation days after 7+ years

How to Apply

Please send a cover letter and resume to mmcnally@blackdogbuilders.com or apply online at www.blackdogbuilders.com

 

Blackdog Builders, Inc. is an equal opportunity employer and does not discriminate based on age, gender, disability, military status, race, religion, marital status or any other protected classes under the law.

Company Description
Silver Lake Cabinetry is the retail cabinet store for Blackdog Builders, a design/build/remodel company and an industry-leader serving southern New Hampshire and northeastern Massachusetts since 1989. Thanks to an excellent team's ongoing efforts, we have been recognized for excellence in design, production, and management. Currently, we enjoy a 95% client-satisfaction rating in an industry where the norm is 50%. Blackdog has two kitchen and bath showrooms and specializes in providing a top-shelf experience to our clients as we guide them through the ups-and-downs of turning their dreams into reality.

Silver Lake Cabinetry (SLC) is currently seeking an experienced kitchen & bath designer to join our Nashua store and bring excitement and energy to our young and growing business. This person will be instrumental in meeting SLC’s growth goals while ensuring the Company continues to live by its unique and meaningful Mission, Vision and Core Values.

Blackdog Builders

Why Work Here?
Two time BBB Torch Award Winner Check us out: https://www.youtube.com/watch?v=hyZtIM6CXio&feature=youtu.be

In 1989, the idea of Blackdog was born out of a spare room and a beat-up pick-up truck. Dave and Brenda Bryan had developed a vision—an industry-leading remodeling company, and then named it after their rambunctious black Labrador pup, Moose. Since our early years in the home remodeling industry, Blackdog hasn’t strayed from the core values that founded the company. Blackdog pushes forward today with a culture of continuous improvement. From kitchens and baths to room additions and every project in between, the Blackdog family of companies has developed a unique process that allows us to turn every new project into an unparalleled success. Blackdog is nationally recognized for excellence in design, management, and client satisfaction by multiple industry organizations and award programs. Additionally, we are a two-time recipient of the New Hampshire Better Business Bureau’s Torch Award for Marketplace Ethics.

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7 Red Roof Lane

Salem, NH
USA

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