Inside Sales Account Manager

SUMMARY: The Inside Sales Account Manager works to sell a product or service from start to finish. This may be done over the phone, email or via web store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prospects, qualifies and generates sales within the company’s established trading partners.
• Maintains a thorough knowledge of products
• Strong character and desire to win/succeed, despite customer obstacles, objections and negativity
• Follows through with customer to ensure satisfaction
• Identifies revenue opportunities within customers' communities through communications, programs and other activities as needed.
• Identifies and closes additional purchases of products and services by customers' communities.
• Communicates routinely with customers and prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
• Identifies and prioritizes all existing and prospective customers within his/her territory and keeps contact list current.
• Studies product information, attends seminars, supervises tests of products
• Proactively solve problems for customers
• Communicate customer and market issues to company management
• Track down and develop new sales prospects
• Maintain positive relationships with potential buyers
• Handle the sales process from proposal to close, including keeping customer payment current
• Solicit and maintain contact with key accounts
• Track all customer contact activity, prepare reports for customers
• Provide customer support
• Ensures appropriate identification, planning, account qualification and needs analysis at all prospect levels.
• Engages in technical discussions with potential clients through demonstrations and presentations.
• Perform other duties as assigned
• Perform all work in accordance to ISO processes and procedures

QUALIFICATIONS:

• High levels of product knowledge
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Competent with the use of computer software specific to the operation
• Use of BlackHawk approved ERP, Contact Relation Management tools, Halo, Excel
• Learn intimacies of BlackHawk web store back end.

EDUCATION and/or EXPERIENCE:

• High School diploma required
• Bachelor’s degree in a related field preferred
• 2-4 years of experience in a similar position required
• Previous sales or customer service and/or selling experience preferred
• Familiar with standard concepts, practices and procedures within field

BENEFITS:

• 401K Plan and Company Match
• Medical, Dental and Vision Insurance
• Company paid Long Term and Short Term Disability
• Life Insurance
• Paid Time Off

*BlackHawk Industrial is an Equal Opportunity Employer