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Customer Service Representative

BlackHawk Industrial Oklahoma City, OK
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

SUMMARY: The Customer Service Representative is responsible for assisting company sales efforts to meet and/or exceed company sales revenue and profit objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF CUSTOMER SERVICE REPRESENTATIVE:

  • Generate sales leads by contacting prospective customers by phone or in person
  • Provide quotations for products, including technical and engineered products
  • Analyze and assess customer needs
  • Work in conjunction with Account Manager and Customer in solutions selling and implementing cost savings opportunities
  • Monitor inventory levels to fulfill the needs of customers
  • Communicate with employees, customers, and suppliers to resolve issues
  • Perform other duties as assigned
  • Perform all work in accordance with ISO processes and procedures

QUALIFICATIONS:

  • Proficient knowledge of industrial products and services
  • Must have the ability to work on multiple projects with a high degree of accuracy
  • Must be proficient at verbal and written communication skills
  • Must be ability to maintain positive relationships with employees, customers, and suppliers
  • Must be proficient with basic computer operation and knowledgeable about position- specific software programs

EDUCATION and/or EXPERIENCE:

  • High School Diploma required
  • 2+ years previous customer service experience required
  • Industrial sales and application product knowledge required
  • Bilingual English/Spanish highly preferred

BENEFITS:

  • 401K Plan and Company Match
  • Medical, Dental and Vision Insurance
  • Company paid Long Term and Short Term Disability
  • Life Insurance
  • Paid Time Off

*BlackHawk Industrial is an Equal Opportunity Employer

(Customer Service Representative)

BlackHawk Industrial

BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. With locations across North America, you have access to thousands of manufacturers supplying a wide range of standard and custom products. Our streamlined distribution program allows you to dramatically reduce your total costs. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. Founded in 2010, BlackHawk Industrial implemented a highly aggressive buy-and-build strategy in the fragmented $400 billion industrial distribution market. Today, BlackHawk operates a national network of nine major industrial distribution and supply chain management solutions providers. Our ability to serve a dedicated, growing customer base with resources that go far beyond our typical competitors has earned us a reputation for innovation and leadership in the marketplace.

Address

Oklahoma City, OK USA
Oklahoma City, OK
USA

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