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Customer Service Representative

BlackHawk Industrial Denver, CO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Personally exhibits, recruits and coaches associates consistent with Core Behaviors

· Responsible for promoting culture of safety

· Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.

· Analyze and assess customer needs completely and accurately with efficiency.

· Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.

· Process customer orders, RMAs and GTOs and purchase material’s to fill customer orders.

· Review and maintain P21 portals daily for potential late orders, RMAs, items not on a PO and unapproved orders.

· Recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks/feedback by monitoring inventory levels.

· Perform quarterly customer reviews with any customers with vending solutions to ensure we are stocking the appropriate inventory and levels.

· Perform monthly inventory reconciliation for all consigned inventory locations using P21, CribMaster or AutoCrib and a physical count.

· Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.

· Develop a detailed working knowledge of Blackhawk policies, procedures and practices.

· Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers’ systems/websites and usage of those systems.

· Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.

 

QUALIFICATIONS:

· Excellent written and verbal communications skills utilizing phone, email and instant message.

· Excellent critical thinking skills to analyze and solve problems.

· Diligent and detail oriented.

· Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.

· Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.

· Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)

· Experience in industrial field, B2B sales and/customer service.

 

EDUCATION and/or EXPERIENCE:

· High school diploma or equivalent required.

· Minimum 1 year previous experience in customer service or inside sales preferred.

· Experience in cutting tools, abrasives and MRO areas preferred.

· Experience with Microsoft office suite required.

 

BENEFITS:

· 401K Plan and Company Match Medical

· Dental and Vision Insurance

· Company paid Long Term and Short Term Disability

· Life Insurance

· Paid Time Off

 

*BlackHawk Industrial is an Equal Opportunity Employer

Company Description
BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders.

With locations across North America, you have access to thousands of manufacturers supplying a wide range of standard and custom products. Our streamlined distribution program allows you to dramatically reduce your total costs.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

Founded in 2010, BlackHawk Industrial implemented a highly aggressive buy-and-build strategy in the fragmented $400 billion industrial distribution market. Today, BlackHawk operates a national network of nine major industrial distribution and supply chain management solutions providers. Our ability to serve a dedicated, growing customer base with resources that go far beyond our typical competitors has earned us a reputation for innovation and leadership in the marketplace.

BlackHawk Industrial

Why Work Here?

Awesome CEO, great benefits, unique culture, and lots of room for growth!

BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. With locations across North America, you have access to thousands of manufacturers supplying a wide range of standard and custom products. Our streamlined distribution program allows you to dramatically reduce your total costs. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. Founded in 2010, BlackHawk Industrial implemented a highly aggressive buy-and-build strategy in the fragmented $400 billion industrial distribution market. Today, BlackHawk operates a national network of nine major industrial distribution and supply chain management solutions providers. Our ability to serve a dedicated, growing customer base with resources that go far beyond our typical competitors has earned us a reputation for innovation and leadership in the marketplace.

Address

Denver
Denver, CO
USA