Bitcoin Depot is seeking a ATM Support Specialist that will ensure optimal up-time of our ATM fleet through our internal ATM software platform, providing troubleshooting support to customers and/or field technicians, opening and monitoring service calls, and assessment of preventative maintenance as needed.
Bitcoin Depot is one of the largest multi-cryptocurrency ATM Networks in the world offering users the ability to buy and sell Bitcoin, Litecoin, and Ethereum instantly at hundreds of locations. Our mission is to provide the most secure, convenient, and fastest cryptocurrency transaction. Our vision is to bring cryptocurrency market to the masses.
- Perform scheduled daily reviews of our ATM software management platform for offline ATMs, validator and printer jams, and other maintenance needs.
- Review internal notifications from the customer service team to underpin troubleshooting and/or dispatch a field technician.
- Open and manage service calls to completion within the same day or 2-day turnaround for resolution depending equipment/part requirements.
- Review and assess ATM camera angles on a bi-weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements.
- Review ATM performance for chronic performance issues, perform root cause analysis to restore ATM to optimal uptime.
- Manage the ATM installation(s) process in accordance with company standard operating procedures and providing internal customer service support to the sales and marketing teams.
- Liaison with customers as needed to maintain the business partnership and mitigate escalations.
- Other duties as assigned.
- A minimum of one year in a ATM technical service role either in a field or call center environment.
- Intermediate to SME level knowledge in Kaba Mas locks.
- Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheet.
- Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment.
- Strong, professional communications skills both orally and written.
- A basic understanding of cryptocurrency.
- Competitive Salary
- Generous PTO
- Health benefits offered with a company contribution towards premiums
- Wellness benefits
- Casual dress environment when in office
- Monthly company celebrations
- Advancement opportunities based on results
- Weekly catered lunches
- Premium coffee and tea provided by Buckhead Beans