Skip to Main Content

Customer Call Associate

Bit Active Station
Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
We are searching for a polite, professional Customer Call Executive to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Customer Call Executive may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

  • Building lasting relationships with clients and other call center team members based on trust and reliability.

  • Utilizing software, databases, scripts, and tools appropriately.

  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Requirements:

  • High School Diploma or equivalent.

  • Proficiency with computers, especially with CRM software, and strong typing skills.

  • Ability to ask prying questions and diffuse tense situations.

BENEFITS:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Medical, dental, vision, life insurance, and a health saving account
  • 401(k) with up to 6% matching
  • Company car for business and personal use
  • Paid vacation and sick days
  • Eight paid holidays

Job Type: Full-time

Pay: $610.00 - $710.00 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: One Location

Bit Active Station

Address

Washington, DC
USA

Industry

Business