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Social Media/Online Customer Service Representative

Bishop & Company, Inc.
Honolulu, HI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Social Media/Online Customer Service Representative responsibilities include:

  • Acting as first point of contact on social media for customer issues through social media channels, email, and chat.
    • Areas of assistance include, but are not limited to, start/stop/move service, bill inquiries, credit extensions/arrangements, service options, billing and charges.
  • Providing web support for customers logging into the Online Customer Service Center.
  • Updating and maintaining social media policies and procedures and reporting for handling social media care issues.
  • Developing training materials.

Requirements:

  • 1 -3 years’ previous customer service, web support, online communications experience and familiarity with social media tools such as HootSuite, Facebook, Twitter, and Instagram.

Schedule:

  • Monday - Friday, 8am to 5pm or 9am to 6pm, but flexibility in schedule required as schedule may changed based on staffing needs.

This position is a hybrid opportunity after the successful completion of in-person training.
6 months temporary with potential for extension.

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.

Please forward resumes to:

Bishop & Company

Phone: 808-839-2200

Website: http://www.bishopco.net/

Location: Honolulu, HI

***No relocation, In-state applicants only. Must be available to interview immediately.***

Equal Opportunity Employer – Disability and Veteran

Bishop & Company, Inc.

Address

Honolulu, HI
USA

Industry

Business

Website

View all jobs at Bishop & Company, Inc.