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IT Help Desk Support

Bishop & Company, Inc.
Honolulu, HI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Responsibilities:

  • Provide excellent customer experience every time!
  • Remote and onsite support of user base.
  • Resolve issues quickly, within a few hours to a day. 
  • Create and resolve tickets for incoming requests.
  • Configure, maintain, and troubleshoot Apple macOS and PC Windows laptops.
  • Manage asset inventory in a precise, organized fashion.
  • Perform onboarding and offboarding procedures including account creation, laptop setup, and user provisioning.
  • Maintain user-lists/reports
  • Oversee the proper functionality of systems including email hosting, servers, and internal network
  • Maintain conference rooms and collaboration tools used at company.
  • Manage printers, print servers, fax machines, VOIP
  • Use industry best practices regarding backups, network security, patch management, and monitoring documentation.
  • Integrate new software with SSO providers.
  • Work with hardware vendors for warranty repairs/replacements.
  • Administrator for third-party applications for operations and project teams
  • Provide complete recoverability of systems and applications.
  • Research and recommend applications and security solutions as needed
  • Resolve security access problems; maintains integrity of system security
  • Identify, document, and maintain process and software documentation
  • Assist team members with special projects and tasks
  • Available to provide afterhours support as needed.

Qualifications:

  • Bachelor's Degree in a computer-related field or equivalent work experience. 
  • Previous experience installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office.
  • Previous experience supporting MacOS & iOS
  • Demonstrated experience in IT customer service and/or help desk environment. Knowledge of directory services and remote access tools.
  • Direct experience as an account administrator for Office 365
  • Solid grasp of network protocols (DNS, DHCP, VPN)
  • Managing SSL certificates
  • Experience with Active Directory/Group Policy in an enterprise environment.
  • Familiar with Microsoft Office Suite and common troubleshooting.
  • Strong analytical problem-solving skills and ability to work independently
  • Ability to complete multiple projects simultaneously, and in a timely manner
  • Strong communication skills.
  • Ability to thrive on change with evolving products and be tech savvy.
  • Able to work independently
  • Passion for technology
  • Ability to clearly communicate technical concepts to non-technical people
  • Ability to multi-task
  • Maintain composure and customer focus while troubleshooting and solving issues.
  • Demonstrated ability to take initiative and prioritize multiple projects.


Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing . We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to Bishop & Company jobs@bishopco.net

Phone: 808-839-2200

bishopco.net

***No relocation, In-state applicants only. Must be available to interview immediately.***

Location: Honolulu, HI

Equal Opportunity Employer – Disability and Veteran

Bishop & Company, Inc.

Address

Honolulu, HI
USA

Industry

Technology

Website

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