Bishop & Company is seeking outgoing and adaptable problem-solvers to provide Customer Support for a great team in the Honolulu area!
Customer Support Representative #17814
As a Customer Support Representative, you will be providing courteous and efficient service to our client's customers. You will be assisting with phone inquiries regarding the company, its products and services, and account maintenance.
- Answering a high volume of calls according to established policies and procedures.
- Assisting with online accounts, selling and cross-selling products and services, and providing accurate company information.
- Delivering a high level of customer service to individuals internal and external to the company to resolve customer issues.
- Maintaining up-to-date knowledge of company data to deliver accurate information.
- Inputting and updating customer information in various database systems.
- Interpreting and clarifying information to ensure customer comprehension.
- Logging and tracking inquiries that require further action and maintaining pending files to ensure timely resolution.
- Making outbound follow-up phone calls as needed to resolve issues.
- 1 – 2 years of customer service experience or comparable work experience in a retail, sales, or financial environment is required.
- Excellent verbal and written communication skills.
- Ability to independently analyze, problem-solve, and make sound decisions by properly applying established policies and procedures while interacting with customers.
- Ability to handle escalated situations with professionalism and tact.
- Previous customer service experience a plus.
- Schedule: Must be able to work multiple shifts including days, evenings, and overnights as well as weekends and holidays.
- Location: Downtown Honolulu
- Direct Hire
- Pay: DOE
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing . We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
***No relocation, In-state applicants only. Must be available to interview immediately.***
Location: Honolulu, HI
Equal Opportunity Employer – Disability and Veteran