Bishop & Co. is seeking candidates for a Customer Service Representative with a health insurance company in the Downtown Honolulu area.
Customer Services Representative #17474
Summary: Responsible for receiving requests by phone regarding claims or policies. Receive inbound calls to assist policy holders, providers, and/or others for information and assistance. Mailing or routing claim forms and supporting other documentation.
Identify specific questions, problems or concerns using clarifying questions and research of files when contact is initiated by a customer
Review and analyze information maintained on company databases and in resource manuals
Communicate membership, benefit and claims information verbally or through written correspondence
Issue benefit forms and determining eligibility
Identify, resolve and document payment errors
Experience in a medical or healthcare setting preferred
2-3 years’ experience in customer service required
Intermediate proficiency in MS Office Suites (Word, Excel, and Outlook)
Strong organizational, analytical, and time management skills
Ability to work under tight deadlines
Strong written and oral communication
Schedule: Full Time, Monday-Friday 8am - 4:30pm
Pay Rate: $12/hr.
Location: Downtown Honolulu
Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
***No relocation, In-state applicants only. Must be available to interview immediately. ***
Location: Honolulu, HI
Equal Opportunity Employer – Disability and Veteran