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Call Center Representatives - Oahu, Kauai, and Big Island

Bishop & Company, Inc. Honolulu, HI
  • Posted: 23 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Bishop & Company is seeking candidates for a Call Center Representative opportunity with a health insurance organization for Oahu, Kauai, and Big Island.

Primary duties:

· Assist with high call volume in the Customer Relations call center.

· Answer calls in a call center environment.

· Take thorough messages from team members.

· Triage member inquiries to the Customer Relations research team.

Additional duties:

· Assist providers and members with inquiries (e.g., provider eligibility, membership card requests, etc.), resolve issues and identify trends.

· Assist members with finding a provider.

· Make multiple calls to various providers to confirm whether they are accepting new patients and if there are any prerequisites.

· Check claims history to avoid any denials of claims currently in process.

· Provide support and staffing on other basic lines of business.

Requirements:

· Excellent listening, analytical and problem-solving skills.

· Ability to handle difficult and stressful situations effectively.

· Strong relationship building, critical thinking and problem-solving skills.

· Strong verbal and written communication skills.

· Prior experience in a call center, medical facility, and professional customer service setting is highly

Additional Information:

· 7:30 AM – 4:15 PM, (Monday-Friday) + overtime as needed evenings & Saturdays

· Temporary through 12/31/19 with a possible extension

· Ala Moana, Honolulu, HI

· Lihue, Kauai, HI

· Keaau, Hawaii, HI

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Fax: 808-839-4844
Website: http://www.bishopco.net/

***No relocation, In-state applicants only. Must be available to interview immediately. ***

Equal Opportunity Employer – Disability and Veteran

Bishop & Company, Inc.

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