Customer Service Representative
Birmingham Limousine Service Inc Toledo, OH
- Posted: over a month ago
- $12 Hourly
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
- The Customer Service Representative must be able to process client requests via email/phone/text. They will be held responsible for being efficient, courteous and accurate.
- Answer incoming calls/emails regarding billing issues, reservations, and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.
- Update and create new client accounts.
- Monitor the vehicles and dispatch.
- Schedule and dispatch drivers and vehicles based on workload.
- Maintaining a close/positive working relationship with other CSR, chauffeurs, and management.
- Identifies and prioritizes problems and issues related to Birmingham Limousine Service.
- Develop and maintain a knowledge base of the evolving products and services.
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to multi-task and prioritize duties in a fast paced environment as a dispatcher.
- Positive and professional demeanor.
- Knowledge of basic software such as Excel, Word, Office, and be able to learn our industry specific software.
- Excellent verbal and written communication skills
- Basic knowledge of computers and smart devices
- Critical thinking
- Active listener
Office Schedule Requirements:
- Regardless of full or part time status, the job description and requirements apply to all office employees.
- Office shifts consist of Monday-Friday 8:30 am-4:30 pm and 10:00 am-6:00 pm. Saturdays 10:00 am-4:00 pm, Sundays 10:00 am-2:00 pm.
- Weekends are required and will be scheduled on a rotation of weekends, holidays will be scheduled equally between office employees.
- We also have an after hours phone that will be shared equally with all CSR's and will be compensated separately from hourly pay.
Birmingham Limousine Service Inc
Executive based ground transportation company for Northwest Ohio and Southeast Michigan. We offer transportation for Special occasions, business travel, Weddings, Airport services etc.
613 Phillips Ave. Toledo Ohio 43612Toledo, OH
BusinessView all jobs at Birmingham Limousine Service Inc