Assistant Manager of Building Services
Birmingham Jefferson Co Birmingham, AL
- Posted: over a month ago
Job Description: About the Position: This is administrative work with responsibilities for assisting the Building Services Manager with managing, planning and executing custodial and housekeeping operational activities for the Convention Complex and adjacent properties. Directs the work of custodial teammates to ensure the complex is maintained in a clean, safe and orderly condition. Assists in policy development for departmental policies, procedures, and training programs. Expected to assist with managing all supplies and equipment associated with the work. Provides information and interacts with contract labor cleaning companies and vendors. Assist with writing bids for services in compliance with federal and state regulations and guidelines. Work is subject to review by the Building Services Manager and Director of Operations, whom the position reports. About the BJCC: In the heart of thriving, fun-filled Birmingham is the Birmingham-Jefferson Convention Complex. BJCC is the premier event venue for the state of Alabama. The facility hosts a large variety of outstanding events such as concerts, plays, sporting events, consumer shows, conventions, and meetings for the Birmingham community. This iconic venue is the largest event facility in the state including:220,000 square feet of flexible space in the Exhibition Hall.100,000 square feet in 74 meeting rooms.The Forum Building, a conference facility unlike any other in the country that's equipped with state-of-the-art communications technology.A newly renovated 19,000-seat Legacy Arena.A 3,000-seat Concert Hall.A 1,000-seat Theatre.A 274-seat Forum Theatre.The adjoining Sheraton Birmingham, Westin Birmingham and Entertainment District. Premiering soon the 45,000- seat Protective Life Stadium, that will serve as the future home of the UAB Blazers. You Will if Selected:Assist in developing, communicating and monitoring policy, procedure and standards for building services.Demonstrate a full performance ability to develop and execute persuasive written and verbal communications, for planning and coordinating operational activities.Persuasively and effectively communicate in writing, in person, by telephone or by email with external and internal customers, representing the BJCC brand to guests, the public, government and other external sources. Expected to assist with interviewing vendor representatives and evaluate current products and equipment.Effectively listen, speak, and interact in a tactful and persuasive manner in work and public settings. Effectively manage and direct a diverse group of teammates and business partners to maximize the custodial operations and services of the BJCC complex. Works cooperatively with all internal departments to plan, coordinate, and execute a high level of custodial and guest service.Demonstrate an ability to model desired, management and team behaviors of punctuality, adaptability, and accountability for assigned work and work of teammates. Models’ behaviors that positively reflect organizational branding and a positive corporate culture.Maintain high standards, positive attitude, and professional appearance.Demonstrate an understanding of the organizational mission, structure, facilities, policies, rules, regulations, procedures, programs, services, etc., to ensure a comprehensive strategic approach to operational planning and service delivery.Demonstrate an ability to meet deadlines, define, measure and manage projects and resolves matters associated with project management, to ensure ideal results. Prioritizes and sets deadlines for one’s own work and work of team members. Demonstrates an ability to remain flexible and adjust to situations as they occur.Demonstrate understanding of managing and operating in a large public complex.Logistically plan operations associated with floor and carpet care, bathroom cleanliness, grounds care and overall building cleanliness consistent with the Convention Complex standards. Expected to perform routine inspections internally and externally and choose the best course of action for cleanliness.Ensure facility proper staffing requirements for large public events, prepares work schedules and assures adequate coverage for department. Assists in making recommendations for hiring decisions, progressive discipline, rewards, recognition, promotions and terminations. Maintain employee records (attendance, safety, rewards, disciplinary, etc.) in a safe and confidential manner.Proficiently knowledgeable and demonstrates expertise in products, chemicals, equipment, and procedures associated with the work. Assists in placing orders, reconciling billing and invoices and processing payables efficiently.Proficiently knowledgeable and demonstrates expertise in safety standards, and personal protective equipment associated with the work (ex. Cleaning of blood borne pathogens and other toxins). Complies with safety standards, conducts on-going safety training, documents and monitor’s progress.Proficiently maintain inventory control and supply management.Build and maintains positive working relationships with teammates to include contract labor. Coaches, mentors and motivates teammates to full performance abilities with high morale.Assist with researching, writing and maintaining bids for staffing, supplies and contracts in accordance with federal and state regulations.Assist in the development and management of a departmental budget.Proficiently use a range of current and modern job-related equipment, systems and software applications (especially Microsoft Office).Proficiently use computerized systems and software associated with the work.Perform related duties as required. You Will Need:Minimum of three (3) years related experience in custodial work at the supervisory level, preferably in a large public venue, hotel, or health care facility. Associate degree from an accredited college or university with emphasis in public administration, business management or a related field, or a combination of experience and some college. Industry certification(s) preferred. Valid State Driver License. Must Have:Knowledge of basic mathematical calculations.Ability to read, write, analyze, interpret, speak and present effectively. Ability to demonstrate critical thinking, time management, and deductive reasoning skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to manage multiple projects at once. Ability to anticipate problems and implement immediate corrective actions. Strong analytical and problem-solving skills.Capability of working independently without continuous supervision. Proficiency in computer and technology skills in the use of Microsoft Offices, two-way radio, cell phone, knowledge and use of ConCentrics, Delphi, ISAC, ADP Management Self-Services is a plus. Strong management and leadership skills. Excellent oral communication, written communication, fluency in English, active listening. Bilingual (fluent in Spanish) is a plus. Excellent interpersonal and customer service skills.Excellent organizational and time management skills with a proven ability to meet deadlines and an attention to detail. Knowledge of safety and industry standards for chemical & cleaning solutions, MSDS management, OSHA standards, personal protective equipment, and cleaning techniques. Ability to write, interpret policies and procedures. Knowledge of local, state and federal laws and guidelines relating to safety in the workplace. A working knowledge of application and maintenance of equipment and tools associated with the work (vacuums, mops, commercial scrubbers, sweepers). Ability to read, analyze, and interpret general business documents, governmental regulations associated with the work. Expected to assist with writing bids, reports, business letters, and policies and procedures for the department. Your Environment and Physical Requirements: Position requires extensive lifting, climbing, carrying, walking, and standing for extended periods of time. Periodic sitting, stooping, squatting, kneeling, and bending. Ability to lift up to 50-pound items with or without assistance, while maintaining good balance. Requires ability to push loaded dollies and operate a variety of large commercial equipment. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Visual acuity, speech recognition, and speech clarity. This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.); must be able to endure high and low temperatures. This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Benefits and Perks: You’ll love BJCC benefits! Full-time position Minimum salary $52,250.00 (Exempt) Excellent medical, dental, and vision coverageGenerous retirement, basic life, long-term disability benefitsA variety of supplemental benefits including flexible spending accounts, cancer, short-term disability and etc. Feel relaxed with a liberal paid-time-off program. This job description identifies the essential functions of this job and is not all inclusive; you may be asked to perform other job-related duties. The BJCC is an equal opportunity/affirmative action employer. This organization uses E-Verify to verify employment eligibility.
Birmingham Jefferson Co
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