Maintenance Dispatcher

Job Summary

Join our fast-growing and energetic team to improve lives through real estate. Birgo is seeking a dispatcher to manage the daily coordination of the work order management software across all Birgo markets. The Dispatcher is responsible for work order intake and follow-up, as well as worker dispatching and coordination. The Dispatcher improves tenants' lives by ensuring the work order status, completion, and close-out are logged in a timely manner.

Birgo's Values

• Teamwork: We leverage one another's strengths to achieve more together.
• Humility: We admit our faults and strive to continuously improve.
• Rhinocerality: We charge hard after our highest priorities.
• Integrity: We do the right thing, even when it is costly.
• Vision: We innovate and adapt to improve lives.
• Excellence: We are dependable and accountable to produce quality results.

Core Responsibilities

• Utilize work order management software to dispatch maintenance and trades workers using established processes to ensure work is completed at the most efficient pace and standard
• Communicate with tenants to correctly troubleshoot and categorize work orders
• Build and maintain bulk work order completion calendars per property
• Coordinate with local authorities and first responders when large-scale emergencies occur
• Provide proper documentation for all work orders
• Provide insight into how software, processes, and standard operating procedures can be optimized to best provide a world-class living experience for Birgo residents

Objectives

• Deliver a world-class customer service experience to every tenant regardless of gender, race, age, or sexual orientation
• Maintain high tenant satisfaction survey responses
• Maintain timely work order flow

Successful Candidate Profile

Education & Experience

• High school diploma or GED
• 3+ years in customer service, dispatching, or maintenance coordination

Skills & Qualifications

• Excellent time management skills
• Excellent customer service skills
• Advanced people and resource coordination
• Advanced multitasking capabilities
• Can thrive in a fast-paced environment with the ability to quickly bounce back from setbacks

Work Style

• Servant-hearted
• Professional and polite
• Team player who can work independently
• Organized and detail-oriented
• Comfortable working within established processes
• Strong commitment to timely and accurate work
• Passion to grow professionally and personally

Other Requirements

• Ability to talk on the phone for a full workday
• Ability to sit at a desk for a full workday

Benefits & Perks

• Medical, Vision, and Dental health insurance with company contribution
• 401(k) retirement plan with employer match
• Professional development reimbursement program
• Paid Time Off program and Paid Holidays
• Healthy Lifestyle Reimbursement program
• Team outings and volunteer events
• Discounted rates at Birgo Properties

More about Birgo

We take care of our hardworking, competent team by providing opportunities for professional growth, paying attention to holistic staff needs, and celebrating life together. Birgo values diversity in our staff and seeks to enhance the diversity of our team at every opportunity.