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Inside Sales & Customer Support Associate

Fremont, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Description

JOB TITLE: Customer Support Associate and Inside sales



DEPARTMENT: Customer Support and Sales

JOB PURPOSE: BioGenex is looking for driven sales professional to promote sales of the company’s molecular pathology products and instruments. The candidate should possess a Bachelor’s degree in a life science or with previous sales experience. BioGenex is searching for a person with great motivation and hunger for success. The right personality will be rewarded in lieu of absolute qualification.

Job duties:

  • Receive and process customer orders in a timely fashion and in accordance to company protocols
  • Answers customer questions related to BioGenex products
  • Conducts customer satisfaction surveys
  • Contributes to research on market requirements for current and future products
  • Acts as a customer advocate who will help customers with any follow up needs
  • Understands customer requirements thoroughly and answers using the correct scientific concepts in a timely fashion
  • Manages customer complaints: Follow up, QA Documentation etc.
  • Responsible for maintaining technical support logs and filling all records
  • Updates customer contact information
  • Plans and coordinates PM and service calls
  • Provides product information, including datasheets and product SDS, to customers
  • Conduct sales activities on molecular pathology products and instruments
  • Actively acquire new leads through prospecting potential clients
  • Monitor current accounts and pinpoint ways to increase sales
  • Evaluate customers needs and submit sales proposals to new and existing customers
  • Prepare sales forecasts
  • Log all customer contacts and lead follow up in CRM to ensure accuracy and accountability
  • Achieve sales quotas
  • Develop monthly funnel activity for all products
  • Analyze market opportunities and help to develop marketing plan
  • Provide reports to management regarding prospects, customer activities, staff activities and marketing monitoring
  • Perform pre and post-sales demonstration of BioGenex automated systems and training of end users including pathologists, scientists and lab managers
  • Train field sales and application specialists in new opportunity creation, selling, demonstrations, territory management, product installations, training and troubleshooting


  • Bachelor’s degree(Life Science field preferred)
  • Excellent communication and organizational skills
  • Understanding of branding, strategy and marketing principals
  • Strong drive and an insatiable will to learn and grow
  • Experience developing and executing a marketing plan
  • Strong relationship building and account management skills
  • Excellent written, speaking and presentation skills
  • Ability to generate thoughtful and visually compelling presentation documents
  • Excellent negotiation skills
  • Computer skills, including Microsoft Office (Outlook, Excel, Power-Point) and some end user experience working with CRM databases.

EDUCATION REQUIRED: Graduate in Life Sciences or similar

Job Type: Full-time

Pay: From $18.00 per hour

Company Description
BioGenex designs, develops, and commercializes advanced fully-automated molecular pathology systems for cancer diagnosis, prognosis, personalized medicine, and life science research. The recent introduction of our eFISHency integrated workflow solution for FISH laboratories and miRNA system for characterization of cancer of unknown primary (CUP) and for undifferentiated tumors is a game changer that has no rival in the industry. Our fully automated molecular pathology work stations are the most advanced system globally. Our customer focused approach, with premier after sales support and excellent technical service, provides the best in class customer care. Our spirit of innovation drives us to deliver cutting edge technology, years ahead of our competition, and the finest systems for life science research and diagnostics.

Our company is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.



Fremont, CA