Inside Sales & Customer Support Associate

Job Description

JOB TITLE: Customer Support Associate and Inside sales

LOCATION: Fremont, CA

EMPLOYMENT STATUS: Permanent

DEPARTMENT: Customer Support and Sales

JOB PURPOSE: BioGenex is looking for driven sales professional to promote sales of the company’s molecular pathology products and instruments. The candidate should possess a Bachelor’s degree in a life science or with previous sales experience. BioGenex is searching for a person with great motivation and hunger for success. The right personality will be rewarded in lieu of absolute qualification.

Job duties:

• Receive and process customer orders in a timely fashion and in accordance to company protocols
• Answers customer questions related to BioGenex products
• Conducts customer satisfaction surveys
• Contributes to research on market requirements for current and future products
• Acts as a customer advocate who will help customers with any follow up needs
• Understands customer requirements thoroughly and answers using the correct scientific concepts in a timely fashion
• Manages customer complaints: Follow up, QA Documentation etc.
• Responsible for maintaining technical support logs and filling all records
• Updates customer contact information
• Plans and coordinates PM and service calls
• Provides product information, including datasheets and product SDS, to customers
• Conduct sales activities on molecular pathology products and instruments
• Actively acquire new leads through prospecting potential clients
• Monitor current accounts and pinpoint ways to increase sales
• Evaluate customers needs and submit sales proposals to new and existing customers
• Prepare sales forecasts
• Log all customer contacts and lead follow up in CRM to ensure accuracy and accountability
• Achieve sales quotas
• Develop monthly funnel activity for all products
• Analyze market opportunities and help to develop marketing plan
• Provide reports to management regarding prospects, customer activities, staff activities and marketing monitoring
• Perform pre and post-sales demonstration of BioGenex automated systems and training of end users including pathologists, scientists and lab managers
• Train field sales and application specialists in new opportunity creation, selling, demonstrations, territory management, product installations, training and troubleshooting

Requirements:

• Bachelor’s degree(Life Science field preferred)
• Excellent communication and organizational skills
• Understanding of branding, strategy and marketing principals
• Strong drive and an insatiable will to learn and grow
• Experience developing and executing a marketing plan
• Strong relationship building and account management skills
• Excellent written, speaking and presentation skills
• Ability to generate thoughtful and visually compelling presentation documents
• Excellent negotiation skills
• Computer skills, including Microsoft Office (Outlook, Excel, Power-Point) and some end user experience working with CRM databases.

EDUCATION REQUIRED: Graduate in Life Sciences or similar

Job Type: Full-time

Pay: From $18.00 per hour