Provide technical phone and email support to customers regarding Bimba enterprise-wide products. Apply knowledge of cataloged products, technical design and product use in order to assist customers in the application of enterprise-wide products. Applies advanced skills in area of specialization. May adapt procedures and techniques to meet special needs. Duties and tasks are frequently non-routine. Resolves most questions and problems, and refers only complex issues to a higher level. Works under minimal supervision. May periodically assist in the training of lower level employees.
A bachelor’s degree in Engineering/Engineering Technology or an associate degree in a technology field that included coursework in pneumatics, hydraulics and electronics along with three years of technical customer support work experience.
- Strong communication skills, including verbal and written communication in a problem solving context.