Customer Service Representative

Bill Walsh Automotive Group

Ottawa, IL

Posted: over a month ago
$16 Hourly (plus commission)
Full-Time
Benefits: 401k, dental, medical, vision,

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.

Responsibilities:

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

Company Description

For four generations, we have been a family owned business committed to serving all of your automotive needs whether it be sales, leasing, service, parts, body repairs and accessories. Bill Walsh Automotive Group has nine separate showrooms, seven mechanical repair and parts centers, and over 250 employees located on seven campuses throughout LaSalle County.