Building Services Associate

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Bigos Management

Minneapolis, MN

Posted: over a month ago
Full-Time

Job Description

BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2022 FOR THE 8th TIME

HOURS

Monday - Friday 11:30 am to 8:00 pm

BENEFITS AND PERKS

Competitive benefit package, including HSA employer contribution, and starting 1st of the month after hire
401(k) Plan with employer match
Company paid benefits including Life Insurance, Short Term and Long Term Disability
Educational Assistance options
Rent discount
Life Time Fitness Membership discount

JOB SUMMARY
The Building Services Associate is a key member of the property management team. The Building Services Associate provides superior customer service to residents, vendors and co-workers requiring assistance with various details related to the apartment community. The role also is responsible for monitoring the premise for disturbances, lockouts or infractions of the community rules.

ESSENTIAL JOB DUTIES

Provides excellent customer service by having a professional and service-oriented demeanor
Light cleaning of bathrooms, party rooms, dog wash and pool areas
Close down pool area and party rooms each evening at both properties
Assist with technology in party rooms, fitness on demand, vending areas
Check-out/return lawn games
Assists residents with package pick-ups, reserving and accessing amenities and general customer service needs
Circulates among visitors and residents to create a feeling of hospitality and strong resident support
Efficiently handles and resolves resident or vendor concerns or requests for assistance
Responsible for control and security of building key system, including providing co-workers and vendors with key access
Patrols and monitors building premise to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Provides safe escort for individuals when requested
Writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Assists in investigations of any unusual incidents
Assesses situations and appropriately escalates as needed to Property Management and/or police or fire department in cases of emergency, such as fire or presence of unauthorized persons
Keeps Property Management aware of any and all issues on or near the property

QUALIFICATIONS
Education and Experience:

High school diploma or GED required
1+ year of customer service experience
Individual must be 21 years of age or older

Skills and Abilities:

Fluent in English with strong skills in oral and written communication
Ability to use tact and diplomacy in a clear, courteous manner when dealing with co-workers and the public
Ability to work collaboratively in a team environment
Maintain a calm demeanor when handling stressful situations

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