Senior Network Engineer

As a Senior Network Engineer, your primary responsibility will be to manage and operate Bigleaf's global network. This includes the full lifecycle of the global Bigleaf network with a focus on performance, reliability, and scaling. You will also be responsible for identifying and resolving any network problem that could lead to customer impact as quickly as possible. You'll be a solid network SME with strong troubleshooting skills and participating in engineering on-call rotations.

Come join us at Bigleaf to help businesses connect to their customers, people like us, people like you!  

This position is 100% remote!

• Manage and operate our global IP network to deliver outstanding reliability and performance for our customers
• Responsible for and providing technical direction for the Network team and 2nd/3rd line support for all network-related issues
• Analyze, coordinate, and resolve all operational team tasks in a timely manner including resolution of customer issues, incident management, repair and maintenance, and preventive maintenance
• Participate, implement, and improve processes around incident and change management
• Collaborate and work very closely with Technical Support, Site Reliability Engineering, and Software Engineering teams to meet customer needs and drive healthy growth across all areas of the business

Qualifications:

• 5+ years of relevant engineering experience, preferably with an Internet Service Provider or Telecoms company
• Strong understanding of networking fundamentals, including BGP and OSPF
• Experience with designing, analyzing, and troubleshooting large-scale, public-facing, distributed systems
• Proficiency with Linux and familiarity with tools such as Git, Ansible, Puppet, and Grafana
• Familiar with deploying and operating global network Points of Presences (PoPs)
• Participate in on-call rotation
• A learning mindset, regardless of level or experience
• An empathetic, humble, and customer-focused demeanor
• Ability to work in a fast-paced and dynamic environment, supporting multiple concurrent projects
• Excellent communication skills, both written and verbal

Bigleaf Networks improves Cloud connectivity and Internet performance. We are a team of telecom and network software professionals who built our Cloud-first SD-WAN service based on the natural architecture of leaves. We provide a better Internet experience with simple implementation, friendly support, and powerful technology.

Bigleaf exists because of leaders and dreamers who believed there was a better solution to a technological need in business. As we continue to grow, we keep this leadership mentality in mind, and we encourage each other to constantly improve by developing grit, servant leadership, diversity, and innovation.

Whether working with a customer or interacting with one another around the office, Bigleaf's core values are heartfelt service, positive attitude, transparency, and focus. At our core, we are here at Bigleaf to develop technology that will help people, and these values help us maintain that intention.