Big Joe Handling Systems Pleasanton, CA
- Expired: over a month ago. Applications are no longer accepted.
Road Service Dispatch Team to maximize client service and road technician productivity leading to increased billing time and profits. The Dispatcher will maximize performance through effective communication & updating with road technicians, parts personnel, sales/CSR’s representatives and most importantly strive to service the clients. The Dispatcher should understand strategic scheduling of road technicians, lead communications, strive to increased product knowledge, partner closely with sales/CSR’s and implement action plans that enable high accuracy, consistent updates, and accurate billing.
Duties and Responsibilities
Managing Complete Service Cycle; The Dispatcher manages the effective response to internal and client demands for road technician services. The Dispatcher receives and makes calls to/by Road Technicians and clients, strategizes & plans service route keeping Road Technicians in a tight geographical region based on Zones, schedules ETA’s, and follows-up with Road Technicians & clients to reinforce service call coverage.
The Dispatcher uses proper phone etiquette, communication& updating, time management, and strategic planning & scheduling based on the Road Technicians product knowledge, territory familiarity, customer preference, service call type, and workload.
Coordinate Dispatch with sales/CSR for parts fulfillment.
Involved in new customer set-up, assignment of credit terms, COD, and billing support.
Complete service billing and invoicing for road service-verifying correct billing information on work order including defining parts if necessary, to prepare for accurate invoicing.
Time & Attendance Support. Verify accurate Time and Attendance in ADP for Technician to insure accurate payroll.
Work with other departments & client inquiries
Oral Communication Skills
Written Communication Skills
Customer Service Diplomacy
Organization Problem Solving
1-2 years prior delivery dispatch and customer service experience required.
ERP-Experience, NetSuite a must
Big Joe Handling Systems
Big Joe Handling Systems is the leading supplier for sales and service of Industrial Equipment and Storage systems used in the Warehouse and Distribution centers for the past 60 years.