Bicycle Health is a rapidly growing early stage startup focused on helping individuals decrease chronic opioid use via Medication Assisted Treatment. Our mission is to improve and increase access and treatment for patients with opioid use disorders while providing comprehensive care through telemedicine.
We are seeking a full-time Patient Intake Coordinator to join our team. The Patient Intake Coordinator plays an instrumental role in displaying compassion and communicating effectively with individuals currently experiencing opioid dependence. Patient Intake Coordinators guide and support incoming patients through the enrollment process and help initiate a connection with a Bicycle Health provider to receive telemedicine-based treatment.
Key Responsibilities:Serve as a first point of contact for individuals interested in reducing opioid use through Medication Assisted Treatment (MAT).Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in Medication Assisted Treatment.Provide a comprehensive overview of Bicycle Healthâ€™s treatment model and process for enrolling in our services.Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of callerâ€™s inquiry.Conduct phone intakes to collect relevant health information, establish individualsâ€™ goals for treatment and determine eligibility for telemedicine-based treatment services.Verify insurance coverage and schedule first appointments based on provider availability.Register patients and document relevant clinical information within our EMR.Coordinate with patientâ€™s new care team to ensure a seamless transition into treatment.Update Bicycle Healthâ€™s CRM to track patientsâ€™ progress throughout the enrollment pipeline and to facilitate outreach efforts.Provide patients with information and referrals for community resources that may support their treatment.Participate in program development efforts and provide input to optimize the enrollment process.
Qualifications:Minimum 1-year administrative experience interacting with patients in a fast-paced clinic, hospital, or community health center.Previous experience working with individuals experiencing substance use dependency preferred.Previous experience working in a call center highly preferred.Experience using EMRs and CRMs is a strong plus.Strong verbal and written communication skills.Ability to quickly adapt to a demanding, evolving, and fast-paced environment.Proficient in using modern technology systems such as Google Sheets, Drive, Calendar.
Benefits:Competitive compensation and benefits package.Talented and fun coworkers who are passionate about addiction treatment.The opportunity to make a difference in patientsâ€™ lives, and gain experience working in healthcare.
To learn more, please call Fatema Khorakiwala in Talent Acquisition at 952-567-9967 or e-mail fatema@bicyclehealth.
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