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Technical Support Specialist I

Biamp
Beaverton, OR
  • Expired: September 20, 2022. Applications are no longer accepted.
The role, at a glance:

The Technical Support Specialist provides technical support, advice, and assistance to Biamp's customers (including AV integrators, consultants, and administrators) regarding AV hardware and software systems. Daily activities include troubleshooting both simple and complex AV systems through conversation with customers, exploration of programming files, recreation of customer systems in test lab, and listening to AV spaces over the phone. Our ideal candidate is looking for a long-term fit at Biamp Systems, with continued growth and increasing responsibilities.

How you'll contribute:
  • Provide technical support to customers via phone, email, and chat.
  • Coordinate returns and repairs of Biamp products as necessary.
  • Troubleshoot, diagnose, and resolve technical hardware and software issues involving network connectivity, VoIP, poor audio/video quality, and more.
  • Provide design advice to customers that are designing AV systems with Biamp products.
  • Identify and escalate priority issues to Applications Engineers.
  • Accurately process and record call customer interactions using tech support case tracking software.
  • Maintain and/or develop expertise in audio and video concepts and technologies, as well as other skillsets required within the professional AV industry.
  • Organize ideas and communicate oral and written messages that are appropriate to audiences and circumstances.
  • Follow up and make scheduled call backs to customers where necessary.
  • Create and edit technical documentation.
  • Assist in occasional proofreading and revision of technical documentation, online training courses, and online knowledgebase articles.
  • Assist in maintaining organization and functionality of department's test rack equipment.
  • Other duties as assigned by your supervisor.


A successful candidate should have:
  • 0-2 years of experience in a customer support or service role.
  • 1+ years of IT technical support and/or networking experience in a professional or personal capacity.
  • Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint, Visio, and others).
  • Possesses excellent verbal and written skills in English.
  • Demonstrates excellent organizational and interpersonal skills, and is able to work effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methods.
  • Able to multi-task and be flexible in a dynamic work environment while maintaining strong attention to detail.
  • Ability to work independently and in a team environment.
  • Interest in independent learning and research a plus.
  • Experience, interest, and/or passion for professional audio, video, or networking systems a plus.
  • Professional AV background a plus.
  • Up to 5% travel may be required.

Benefits and Perks:
  • Medical, Dental, and Vision
  • PTO and paid holidays
  • 401(k) + matching
  • Employer-paid base life insurance, short, and long-term disability
  • Health savings accounts (with Biamp contribution) and flexible spending accounts
  • Tuition reimbursement
  • Discretionary profit-sharing
  • Referral bonuses

Who is Biamp?

We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences.

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decision even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.

Biamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Biamp

Address

Beaverton, OR
97005 USA

Industry

Technology

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