Skip to Main Content
← Back to Jobs

Patient Outreach Assistant (Bilingual Spanish)

Betances Health Center New York ,NY
  • Posted: 10 days ago
  • $31,260 to $43,874 Yearly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • establish community liaison ties with human service providers within the Betances service area (Lower East Side);
  • provide service registration assistance to patients enrolled through targeted outreach efforts;
  • provide translation assistance for Chinese monolingual patients;
  • create and implement outreach initiatives with the aim of informing prospective patients about the full array of services available at Betances Health Center;
  • provide telephone and on-site liaison assistance to patients in need of assistance obtaining access to services;
  • obtain leads in identifying persons that may have a need for services and face access barriers due to language or physical limitations;
  • engage in troubleshooting activity to help resolve patient complaints from newly enrolled patients registered through outreach initiatives; and
  • perform any other outreach duties assigned by the Marketing Director.
  • create, promote, and distribute targeted patient services information to special population groups within the service area;
  • provide translation of English language public information materials into Spanish language materials promoting patient care at Betances Health Center;
  • provide media relations services, including writing copy in the area of Betances Health Center public relations, special events, provider profiles, and service promotion;
  • organize and carry out service promotion activities aimed at special population groups in the Latino neighborhoods of Betances’ service area;
  • routinely prepare outcome reports; and perform such other duties that may be assigned by the Marketing Director.

KNOWLEDGE, EDUCATION, SKILLS AND ABILITIES REQUIRED:

  • BA degree or AA degree and 1 year outreach experience in a human services setting, or HS graduate with 5-10 years’ experience in sales/human service outreach
  • Bilingual Spanish/ English preferred
  • Demonstrates good people skills in the areas of: interpersonal communications, cultural, age sensitivity and must be able to engage people from various ethnic and age groups
  • Experience in a customer service environment having person-to-person contact and performing clerical and phone communications
  • Basic computer literacy, with demonstrated skill in use of MS Word and Excel software. Experience with an Electronic Medical Record (EMR) system is a plus
  • Must be a team player. Ability to work independently and in a team environment
  • Displays self-initiative.
Company Description
At Betances Health Center (Betances) we foster a welcoming and family-centered organization full of empathy, courtesy and respect. We educate and prepare our staff to provide all patients with the best care regardless of race, ethnicity, religion, sexual identity or insurance status. Betances does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability, genetic information, age, military service, or status as a covered veteran in accordance with applicable federal, state and local laws.

Betances Health Center

At Betances Health Center (Betances) we foster a welcoming and family-centered organization full of empathy, courtesy and respect. We educate and prepare our staff to provide all patients with the best care regardless of race, ethnicity, religion, sexual identity or insurance status. Betances does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability, genetic information, age, military service, or status as a covered veteran in accordance with applicable federal, state and local laws.

Address

New York, NY
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.