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Customer Service Representative - Call Center

Best Payment Solutions
San Diego, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position: Customer Service Representative

Reports To: Director of Customer Experience

Department: Customer Service

General Description:

The customer service representative is an entry level position that works in a high performance, customer - focused team environment and is responsible for a number of customer - oriented tasks in a call center environment. These responsibilities include: responding to customer open/close ticket requests, customer inquiries, and requests for account information, outbound calls to assist in program enrollment, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts. The customer service representative is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purpose of Best Payment Solutions.

Duties & Responsibilities:

CSR may perform any combination of the following tasks:

  • Answer Inbound Customer Service Calls

  • Manage Inbound Customer email through Company ticketing system

  • Respond to inquiries and handle customers’ complaints.

  • Provide information about sponsoring company programs, products and services.

  • Report any strange issues that arise, emergencies and outages.

  • Provide data to customers to assist in handling any program questions.

  • Seek resolution of customer complaints.

  • Update Program accounts at request of customers with Supervisor

  • Manage Tickets and call reports (REQUIRED)

  • Respond to Senior Management questions in a timely manner

Requirements:

The Customer Service Representative must satisfy the following qualifications:

  1. Bilingual (Spanish/English) Strongly Preferred

  2. Resides in San Diego County, CA

  3. High School Diploma required. Associates Degree Preferred.

  4. Strong typing, phone, and computer navigation skills.

    1. Google Workspace

    2. Zendesk Ticketing

    3. SmartSheet

    4. Uninterrupted High Speed Internet required.

  5. Customer Service experience preferred.

  6. Strong oral and written skills. (Testing required)

  7. Strong listening and comprehension skills. (Testing required)

  8. Ability to stay composed and objective.

  9. Ability to follow detailed verbal and written instructions.

  10. Will be a self-driven, motivated and task driven individual who can learn fast.

  11. Will ensure a ‘Work-like’ environment with no disturbances during the work hours.

  12. Customer Service oriented.

  13. Ability to embrace change with flexibility and good grace.

  14. Will be comfortable with a multi-tasking, high-energy environment.

Skills and Attributes

The Customer Service Representative must possess the following skills and attributes: energetic, customer-oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the customer; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position; strong desire for a successful career.

Required Work Hours

  • Full Time.

  • Monday – Friday, 8am - 4pm

Compensation

$40K - $50K per year. (Compensation is based on experience.)

Medical Insurance 30 days after hire (dependents are at an additional rate)

401K - 401k employer matching - One year after hire

Annual 401K Employer Profit Sharing - One year after hire date

2 weeks’ vacation (PTO) accrued time

7 sick days per year accrued time

This position is conditional upon the completion of a Level 3 background check, to be completed one week prior to your first day of employment.

While we appreciate the interest of all applicants, only those candidates selected for interview will be contacted.

Company Description
Our team has helped businesses create their brand presence through successful loyalty solutions and achieve their goals. Our process empowers your brand and outfits your business with the incentive tools needed to succeed.

The Best Payment Solutions team is comprised of industry experts who are passionate about their work, have excelled in their field, and have an extensive background in a wide variety of applications. We deliver a full-range of skill-sets to meet your needs up and down the stack, including strategic incentive program development, web designers, project management professionals (PMP), and tactical specialists.

Best Payment Solutions

Why Work Here?
Awesome CEO, Excellent Benefits, Remote Work, Ethical Employer.

Our team has helped businesses create their brand presence through successful loyalty solutions and achieve their goals. Our process empowers your brand and outfits your business with the incentive tools needed to succeed. The Best Payment Solutions team is comprised of industry experts who are passionate about their work, have excelled in their field, and have an extensive background in a wide variety of applications. We deliver a full-range of skill-sets to meet your needs up and down the stack, including strategic incentive program development, web designers, project management professionals (PMP), and tactical specialists.

Address

San Diego, CA
USA

Industry

Business

Website

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