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Software Implementation Specialist / Solutions Engineer

Best-Hire
Marlborough, MA
  • Expired: March 18, 2021. Applications are no longer accepted.

Software Implementation Specialist / Solutions Engineer

Salary $60,000 - $90,000 a year

Job Type Full-time COVID-19 considerations:

Most employees are continuing to work remote until further notice.

Qualifications Bachelor's (Preferred)

Technical support: 1 year (Preferred)

Come join a growing technology company. As a member of the Customer Success team supporting customers across the Unites States this position will assist with the identification of business, technical and analytical requirements on a variety of projects. You will perform project related tasks including documenting customer requirements, maintaining project documentation and the installation and configuration of the company's software application and Microsoft software. Interact with customers on a regular basis with limited supervision, solve the majority of customer issues without additional assistance, providing training and support.

KEY RESPONSIBILITIES: 

Assists with identification and documentation of business and technical needs and objectives. 

Install and configures company software.

Create user documentation, instructions, and procedures.

Assist with training on the administration and use of the solution.

Participate in the technical support queue in order to resolve customer issues and answer their questions. 

Participate in project calls with customers and act as a subject matter expert on software solutions.

Assist with the design of new solutions of medium complexity.

Assist Sales with designing demos and act as a subject matter expert on sales calls.

TECHNICAL SKILLS:

Microsoft Office Professional (Word, Excel, PowerPoint, OneNote, Outlook)

Microsoft Visio

HTML, CSS, Javascript

Microsoft Server OS Installation, permissions, security policies, domains, II

Best-Hire

Address

Marlborough, MA
01752 USA

Industry

Technology

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