OVERVIEW: The Hospitality Manager is a high energy, passionate individual who will be responsible for all front of the house operations on an opening, mid or closing shift. The HM is the driver of team service, manager of guest relations and the hospitality role model. The HM will ensure food and beverage quality, high service standards, proper safety and sanitation procedures all to ensure “Absolute Guest Satisfaction”.
Primary responsibilities: Responsibilities may include but are not limited to the following:
- Selecting, scheduling, training, developing, mentoring and leading a team of restaurant professionals in an assigned work group(s) for the front of the house operations.
· Continuously strive to develop FOH team members by giving timely, honest and ongoing coaching through one-on-ones and performance evaluations.
· Adheres to the operational basics and standards with total commitment and passion: working with entire service team to be accountable for maintaining proper service standards through the team service model which has been established.
- Maintaining high service and food quality standards ensuring that each shift is run efficiently while exceeding the guest expectations at every opportunity.
- Driving sales and profitability through operational excellence including liquor cost, labor cost and all front of the house supplies.
- Must have a minimum of 2 years of experience working in a upscale or polished casual full service restaurant with annual sales of $2.5M plus.
- Minimum of a high school diploma or GED.
- Strong passion and commitment to the guests, both internal and external.
- Must be an actively engaged manager who will commit to unlocking employee potential to drive high performance.
- Exceptional attention to detail and have the ability to hold others accountable to the high standards of exceptional service and food quality ie. Absolute Guest Satisfaction.
- Proven success working with corporate systems, methods and processes that contribute to great execution and deliver bottom line results.
- Stable job history which demonstrates upward career progression.
- Exceptional communication skills and fluent in English.
- Must be able to stand and walk for periods of eight to ten hours in length each shift.
- Must be able to reach, bend, balance and transport various objects weighing up to 50lbs repeatedly during a shift.
- Hospitality education is a plus.
- Ability to understand or speak Spanish.
- Medical, Dental & Life Insurance, Short & Long Term Disability Insurance, Prescription Plan, Paid Vacation, Direct Deposit, Tuition Assistance and Meal Discounts
- Strong quality of life because our hours of operation provide our managers with the ability to be home hours before other casual dining concepts.