Berlin Packaging is the nation's premier supplier of rigid packaging and packaging components. We are a $2.6 billion-dollar company with 30+ straight years of record growth.
Don't know what makes the rigid packaging industry special? Well, chances are you enjoy products supplied by Berlin Packaging every day! Imagine yourself walking into your favorite big-box store. Take a mental look around and think about every glass, plastic, or metal package you see. Berlin Packaging touches virtually every market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and now, cannabis too.
Next, combine that with an award-winning culture. Our 1,000+ employees are high-performing - and importantly, collaborative - entrepreneurs who blow through obstacles and embody an "Anything is Possible!" mindset. We love it here. Our engagement scores are 3x the national average. And every single employee shares in Berlin's profitable growth.
Now you understand why since 1898, our 100+ year-old company has grown 10x faster than our industry!
And we're not done yet.
In order to continue our record growth streak, we need people like YOU to join our team! Are you up for the opportunity of a lifetime? If so, we are seeking an ambitious and energetic Associate Account Coordinator who will manage the lifestyle of a customer order which includes responding to internal and external requests, and timely communication with internal and external stakeholders.
Provide exceptional customer service to all accounts.
Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers.
Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill.
Source product and review pricing data with management and/or sales to quote pricing and provide reporting.
Partner with internal stakeholders including sales, supply chain, warehouse and corporate groups to service the customer and deliver branch metrics.
Fulfills employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity, and driving profitable results.
Knowledge, Skills, Abilities:
Bachelor's degree or equivalent experience.
1+ years in a customer service, account support, or related role.
Demonstrates a strong work ethic, problem-solving capability, and ability to learn Berlin Packaging's business, products, customers, and suppliers.
Strong interpersonal and communication skills.
Highly organized and detail oriented.
Strong time management skills; ability to multi-task, prioritize, and follow up.
Operates with a sense of urgency.
Is flexible and open to change and new ways of working.
High energy, positive attitude, and contributes to a positive team culture.
Self-motivated; consistently strives to attain goals and seeks self-improvement.
Berlin offers an outstanding compensation and benefits package including profit sharing, 401(k) with company match, medical insurance (including an HSA option and telemedicine), dental, vision, life insurance, short- and long-term disability, paid parental leave, health club reimbursement, tuition reimbursement, 529 college savings plan, employee assistance, smoking cessation program, pet insurance (new!), employee discounts, employee referral bonus program, and, last but not least, flexible spending accounts for transportation, medical, and dependent care.
Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Berlin Packaging is seeking high-performing entrepreneurs who thrive on working at a fast-paced, results-oriented and dynamic company. In return, we are prepared to offer an outstanding compensation and benefits package including a 401(k) plan with company match, a quarterly profit-based bonus, a health plan with dental coverage, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, a college savings plan, and flexible spending accounts for transportation, medical, and dependent care.