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Customer Service Representative

Berkshire Refrigerated Warehousing, LLC
Chicago, IL
  • Posted: over a month ago
  • $32,500 to $40,000 Yearly
  • Full-Time
  • Benefits: medical, 401k,
Job Description

Full-time opening for a Customer Service Representative at a Cold Storage Warehouse.

· Must have reliable transportation

· Must be at least 18 years old

· Must be authorized to work in the United States

· Must have a high school diploma or equivalent

Wage: Based on previous work experience and job qualification. References are not required but are preferred.

SUMMARY

Customer Service Representatives are a support role for the warehouse and will be responsible for providing Shipping and Receiving assistance in order to maintain a high level of customer satisfaction. Customer Service Representatives are responsible for processing orders, researching and resolving customer inquiries and processing the necessary paperwork to complete the shipping or receiving processes.

PRIMARY RESPONSIBILITIES

· Release/print orders for warehouse to pick product

· Answer and respond to all customer communication which includes emails, phone calls, etc. while always maintaining a high level of professionalism

· Verify inbound and outbound schedules maintained in proprietary system

· Review and confirm appointments to ensure level loading and efficient scheduling

· Ensure all orders shipping are attached to their corresponding appointments

· Verify proper documents received from customers prior to releasing orders for inbounds or outbounds

· Posting orders systematically once physically shipped from warehouse system utilizing WMS system

· Report any shortages or overages to customers/carriers during shipping and receiving of goods

· Create, edit and delete customer profiles

· Communicate to customers all shipping and receiving documents using OCR software

· Generate inventory reports upon request

· Work within WMS to create, edit and delete inventory transactions

· Retain all shipping and receiving documents through physical storage and systematic storage/OCR software

KNOWLEDGE AND SKILL REQUIREMENTS

· High school diploma or GED required

· Excellent work ethic; ability to work self-directed AND as a team player

· Comfortable using a PC with computer software packages, including Microsoft Office and communicating frequently and effectively via email and phone

· Strong written, verbal and interpersonal communication skills

· Professional attitude and the ability to represent the company with integrity

· Must be well-organized with high attention to detail; analytical problem-solving skills preferred

· Must have ability to successfully prioritize workload

· The ability to communicate and write effectively in English, as well as basic math and reading skills

· Flexible work hours

· Dependable with the ability to adapt to change in a dynamic and fast paced environment

· Good attendance is a condition of employment

TRAINING REQUIREMENTS

· Good communication skills, written and verbal

· Good telephone etiquette and interpersonal skills

· Ability to research and resolve issues

· Experience in web-based applications such as Highjump 3PL systems and Microsoft applications

· Experience with warehouse/shipping/receiving processes

· Familiarity with packing slips, BOLs and other various forms that are frequently used and required by major freight carriers

Company Description
An EEOC Employer

Berkshire Refrigerated Warehousing, LLC

Address

4550 S Packers Ave; Chicago

Chicago, IL
USA

Industry

Business

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