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Call Center Representative

Berkshire East Ski Resort Charlemont, MA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Job Summary

Answer phone and email requests for reservations providing friendly and helpful customer service.

Essential Duties and Responsibilities
  • Sell products and services for Berkshire East, & Warfield House Inn.
  • Make all reservations, collect payment, prepare quotes & send confirmations.
  • Provide expert advice to guests regarding our activities and our lodging.
  • Answer phone, retrieve voice messages and transfer calls when needed.
  • Know all of the resort's products, prices, hours and availability.
  • Know all discounts, special pricing, or other marketing promotions.
  • Answer questions and respond to e-mails directed to reservations.
  • Assist in booking special events or promotions at the resort.
  • Market our services by phone or email to prospective customers.
  • Handle guest complaints in a professional and diplomatic way.
  • Act as liaison at base lodge for emergencies or bad weather situations.
  • Process credit cards & gift card transactions accurately & efficiently.
  • Prepare nightly deposit bags, sales reports/accounting forms for back office.
  • Assist with marketing calls, mailings, or brochure deliveries.
  • Monitor web-site for accuracy and notify manager of corrections needed.
  • Maintain e-mail lists for current or prospective guests.
  • Provide other information and assistance to guests when needed.
  • Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

  • Skilled in providing excellent customer service.
  • Specialist knowledge of our lodging and all resort activities.
  • Computer savvy, able to quickly learn sales and reservation programs.
  • Excellent interpersonal skills, friendly and helpful disposition.
  • Outstanding communication skills in person and on the phone.
  • Neat and professional appearance.
  • Portray a positive company image.
  • Able to identify and perform other tasks during non-busy times.
  • Able to count cash and perform simple mathematical functions.
  • Communicate clearly using 2 way radios.

Core Competencies

  • Communication: Communicate ideas effectively and actively listen.
  • Respond constructively to other's ideas & work effectively under stress.
  • Work Standards: Maintain high standards in the quality & consistency of work.

Physical Demands

  • Must be able to lift up to 30 lbs.
  • Must be able to stand, sit, and work at keyboard for long periods of time.


  • Shift Requirements: Must be flexible, frequent night, weekend and holiday shifts.
  • Age Requirements: Applicants must be at least age 16.

Berkshire East Ski Resort


Charlemont, MA
01339 USA



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