Remote Contact Center/Call Center Specialist
Benelynk Orlando, FL
- Expired: October 21, 2021. Applications are no longer accepted.
New Training Class Begins on November 29, 2021
Does the idea of applying your talents at a company that assists people to understand how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.
We are actively seeking experienced and outstanding Customer Service Representatives who have experience working in a heavy production-based environment within an active Inbound/Outbound Call Center to join our growing team. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. The Benefits you will be assisting with include Community Programs (transportation, meals, energy discounts), Medicare Savings Programs, Medicaid, and Veteran’s coordination of care.
Our outstanding Call Center/Customer Service Representatives will be trained on how to navigate members through their health care benefit options and how to educate them to make the best decisions. Preference for candidates who have a production producing background in sales or other qualifying customer service attributes. No health care experience, that is okay! We will train highly motivated individuals with a proactive attitude. Our comprehensive training program is conducted by our seasoned and talented training department, and we will get you where you need to be. If you are Bilingual, you are encouraged to apply!
We offer competitive salaries and benefits:
Monthly bonus incentives
* Medical, dental, vision, and employee assistance program benefits
* 401K match
* 23 paid days annually
* Business casual dress
* Monthly recognition
* Streaming Service Reimbursement
* Weekly trivia games
* Excellent growth & advancement opportunities
Education – High School or General Education Degree (Preferred)
Experience – A minimum of six (6) months of experience in both Inbound and Outbound Call Centers, with direct consumer interaction. Sales experience is a plus with the ability to engage individuals over the phone, data entry, and related computer skills.
Language Skills – Excellent verbal and written communication skills; ability to communicate with elderly individuals. Bi-lingual (English & Spanish) preferred.
Reasoning Ability – Ability to analyze and interpret benefit program criteria; ability to interact and decipher information via telephone or correspondence inquires.
This role is a remote position.
Position Type/Expected Hours of Work
Full-time -Non-Exempt (Hourly)
Based on Experience
BeneLynk is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization
***Offer of employment is contingent upon the results of a required background and drug screening.***
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