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Escalation Engineer

Bellwether Technology
New Orleans, LA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Salary:

Bellwether is an established IT managed service provider located in the New Orleans area, serving small to medium-sized businesses across the region.  We have been providing our clients with leading IT support and strategy for over 40 years. Our employee-centric culture has led to Bellwether being named one of the “Best Places to Work” by City Business. We are looking for the right person to join our team as a Systems Engineer I.

 

This position is responsible for the completion of various IT-related projects. Work as part of the Bellwether Team to assist our clients with handling a full range of remote and onsite work such as maintenance for servers network infrastructure, enterprise workstations, and Microsoft 365. To ensure you success as an escalation engineer you have extensive experience in troubleshooting networking issues, Microsoft Servers, firewall, Microsoft 365, and other various technologies.

 

Requirements for this full-time position include:
 

  • Five years of IT experience.
  • Customer Service orientation.
  • Strong time management and organizational skills. 
  • Some college coursework; degree preferred.
  • Must be a team player.

 

Beneficial Knowledge:

 

  • Working knowledge of Microsoft operating systems (Windows 10, Server 2012, 2016, and 2019 ).
  • Networking technologies, including cabling topologies, firewalls, routers, switches, VPN, and interconnecting LAN/WAN communication protocols.
  • MCP, Network+, Security+, MCSA certifications are preferred but not necessary. 
  • Microsoft, CCNA/CCDA certifications is a plus.
  • Experience with Microsoft 365 required
  • Experience with Microsoft Azure environment is a plus.

 

This is a full-time position with a growing company. We encourage both professional and personal growth in a friendly, business casual working environment. We have service-based bonuses and company-sponsored employee events. We offer health, vision and dental insurance benefits, a 401k plan, paid vacation and holidays, and certification reimbursement.

Bellwether Technology

Address

New Orleans, LA
70130 USA

Industry

Technology

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