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Animal Care Manager
Belleville Area Humane Society (BAHS) Belleville, IL

Animal Care Manager

Belleville Area Humane Society (BAHS)
Belleville, IL
Expired: September 17, 2023 Applications are no longer accepted.
  • $20 Hourly
  • Paid Time Off
  • Full-Time


GENERAL SUMMARY: The BAHS Animal Care Manager will be responsible for cleaning kennels, cages, and shelter facilities; providing daily care to shelter animals; providing daily enrichment and behavior assessments to all BAHS pets, and supervising Animal Care staff.

PAY SCALE: The minimum rate for this position is $20 per hour.

SUPERVISOR: Director of Shelter Veterinary Medicine


  • 2 years animal care experience required
    • Preference for high volume care & cleaning, ex: sheltering, vet clinic, etc years non-profit experience preferred
  • 2 years management experience
    • Ability to offer consistent feedback and guidance for direct reports, commitment to coaching and supporting direct reports
  • Knowledge of and comfort with cat and dog behaviors
  • Experience with creating enrichment and behavior programs for cats and dogs
  • Attention to detail
  • Must be computer proficient and able to learn shelter software and CRM
  • Proficient in Microsoft Office and Excel
  • Excellent verbal and written communication skills
  • Normal schedule is Tuesday through Saturday, some holidays and Sundays may be required. Maximum hours for this position will be 40 hours per week.


  • Knowledge of shelter operations
  • Non-profit job experience
  • Experience with ShelterLuv, G-suite, and Microsoft Office suite


  • Must have good written and verbal communication skills
  • Must be highly organized, motivated, and detail-oriented
  • Must be organized and able to set priorities
  • Must be able to work well in a team environment with the public, co-workers, and volunteers
  • Must demonstrate emotional maturity and good judgment
  • Must have knowledge of animal breeds and behavior
  • Must be committed to the mission, values, and goals of the Belleville Area Humane Society
  • Genuinely enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain
  • Can work unaffected in an environment where dogs are barking.
  • Work requires lifting and carrying animals and food bags (will be assisted by other staff members in lifting animals over 50 lbs)
  • Walks or stands for extended periods of time; frequently works in a bent position.
  • May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases
  • Physical ability to clean
  • Must be able to be on your feet for large portions of the day and handle large animals
  • Allergies that are aggravated by animals or cleaning supplies may be a disqualification
  • Must be able to work outside in all weather conditions
  • Must be able to stand, kneel, walk for up to 8 hours per day
  • Must be flexible and willing to help with jobs outside of this job description


  • Manage and support Animal Care department employees
    • Give suggestions and recommendations regarding hiring, firing and advancement or change of status of employees and volunteers
    • Train employees and volunteers in animal care
    • Evaluate employees and volunteers and oversee performance reviews
    • Set schedules and keep track of staff hours worked, vacation requests, and PTO
    • Address volunteer and employee concerns and enforce policies in BAHS' employee handbook
  • Participate in strategic discussions and planning of shelter operations that affect animal care, enrichment, and behavior
    • Oversee maintenance of an accurate log of all animal care, enrichment, and behavior activities
    • Prepare SOPS and Plans for behavior and enrichment of BAHS animals
    • Serve with Animal Control and BAHS medical staff to assess animal behavior and select adoptable animals
    • Create, train and maintain programs for canine playgroups
  • Support volunteer coordinator with managing time and duties of volunteers
  • Manage and ensure completion of day to day operations of animal care
    • Feed all cats and dogs in accordance with organization policy
    • Clean and sanitize all animal spaces in accordance with organizational policy
    • Make sure volunteers/ staff check/respond to voicemail and email in a timely manner
    • Greet customers, answer phones, and return calls in a courteous manner providing excellent customer service to all clients
    • Greet customers as they come into the shelter and provide any necessary assistance including updating and tracking all animal records
    • Educate the public about proper animal care, behavior, return calls, and training and take calls related to this from BAHS fosters and BAHS animals as well as alums.
    • Provide quality customer service while assisting with animal care, enrichment, and behavior assessment processes
    • Assist with giving medication, drawing blood, and other veterinary procedures as necessary
    • Rotate animals from indoor spaces to outdoor spaces, all animals should receive specific and specialized attention

  • Data reporting
    • Prepare database reports via ShelterLuv to provide metrics on enrichment outcomes and to update animal records
    • Develop and implement program for animal socialization and enrichment
    • Strategically record comprehensive notes on individual and group animal well-being and welfare as related to animal lifestyle
    • Utilize data outcomes to improve programs
  • Lift and carrying up to 50 lbs (over 50 lbs will have assistance)
  • Other responsibilities as assigned by Co-Directors.

This job description reflects the assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description does not establish a contract for employment. The Belleville Area Humane Society is an at-will employer.


Belleville Area Humane Society (BAHS)

Belleville, IL
62226 USA



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