Customer Service Team Player with Social Media experience- Body Shaper Market Industry
5 years experience in ecommerce customer service.
Bellefit is a branded manufacturer and online retailer. We ship thousands of orders per week and handling hundreds of customer requests per day! If you are the type of person who feeds off of the feeling you get from helping others, can maintain a positive attitude through any situation and loves all social media platforms- Bellefit is looking for you!
Attentive and Organized.
A creative problem solver.
Patient, Polite, and Positive.
A clear and concise communicator, both written and verbally.
Willing to go the extra mile for our customers.
You will be:
Handling incoming calls
Upselling customer orders on the phone
Handling returns and exchanges
Completing standard office duties
Helping to identify trends and improve company processes
Dealing directly with customers on the phone
Managing customer requests through social media, live chat and emails (through FreshDesk)
Using related computer programs and apps (ie. Office, FreshDesk CRM, Order Management System)
Trained with all the information necessary to provide a successful resolution to any issue
2+ years of customer service experience
Bilingual (English and Spanish)
The ideal candidate will have experience helping female customers since our customer base is 95% women
You might be:
Experienced in sales or marketing
Familiar with related programs such as FreshDesk
Customer service: 2 years (Required)
FreshDesk or other CRM software: 1 year (Preferred)
Sales experience (Preferred)
Experience processing returns
High school or equivalent (Preferred)
Hours 8am-4pm (full time)
Must own a car and have a valid driver's license.
Punctual and responsible.
The job requires working on a computer. The work requires extended hours looking at a computer screen performing a variety of support tasks.
No use of personal phone during work hours.
Ability to come in early and stay late when workload requires it due to tight deadlines.
Base + commission - $15/hour W2.
Health, Dental & Vision Insurance Benefits available after 30 days.
60-day probation period.