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Customer Service Team Member - ECOMMERCE

Bellefit,Inc Weston ,FL
  • Posted: 18 days ago
  • $20 Hourly
  • Full-Time
  • Benefits: vision, dental, medical
Job Description

Customer Service Team Player with Social Media experience- Body Shaper Market Industry
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5 years experience in ecommerce customer service.

Bellefit is a branded manufacturer and online retailer. We ship thousands of orders per week and handling hundreds of customer requests per day! If you are the type of person who feeds off of the feeling you get from helping others, can maintain a positive attitude through any situation and loves all social media platforms- Bellefit is looking for you!

You are:

  • Computer-savvy.

  • Attentive and Organized.

  • Team-oriented.

  • A creative problem solver.

  • Patient, Polite, and Positive.

  • A clear and concise communicator, both written and verbally.

  • Willing to go the extra mile for our customers.

You will be:

  • Handling incoming calls

  • Upselling customer orders on the phone

  • Handling returns and exchanges

  • Completing standard office duties

  • Helping to identify trends and improve company processes

  • Dealing directly with customers on the phone

  • Managing customer requests through social media, live chat and emails (through FreshDesk)

  • Using related computer programs and apps (ie. Office, FreshDesk CRM, Order Management System)

  • Trained with all the information necessary to provide a successful resolution to any issue

You have:

  • 2+ years of customer service experience

  • Bilingual (English and Spanish)

  • The ideal candidate will have experience helping female customers since our customer base is 95% women

You might be:

  • Experienced in sales or marketing

  • Familiar with related programs such as FreshDesk

Experience:

  • Customer service: 2 years (Required)

  • FreshDesk or other CRM software: 1 year (Preferred)

  • Sales experience (Preferred)

  • Experience processing returns

Education:

  • High school or equivalent (Preferred)

Location:

  • Weston, FL.

Benefits:

  • Health insurance

  • Dental insurance

  • Vision Insurance

Requirements:

  • Hours 8am-4pm (full time)

  • Must own a car and have a valid driver's license.

  • Punctual and responsible.

  • The job requires working on a computer. The work requires extended hours looking at a computer screen performing a variety of support tasks.

  • No use of personal phone during work hours.

  • Ability to come in early and stay late when workload requires it due to tight deadlines.

Compensation:

  • Base + commission - $15/hour W2.

  • Health, Dental & Vision Insurance Benefits available after 30 days.

  • 60-day probation period.

Company Description
Branded manufacturer and internet retailer of body shaper products, since 2008.

Bellefit,Inc

Why Work Here?

Room for growth and promotion advances.

Branded manufacturer and internet retailer of body shaper products, since 2008.

Address

1379 Shotgun Rd
Weston, FL
USA

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