The General Manager is the business leader and fiscal decision-maker of the property. The General Manager will oversee the entire operation including staff performance, resident satisfaction and financial success. This position is responsible for ensuring that the property is properly staffed and managed to provide an optimal return to investors. Additionally, this position also has specific training and experience to oversee multiple managers and provide guidance on operating and financial issues to those managers. This person is instrumental in helping Bell Partners deliver on its promise to owners and investors, by delivering superior customer service and exemplifying professionalism at all times.
Essential Functions and Responsibilities
+ Lead, direct, and control all facets of the community to ensure quality services and a high degree of customer satisfaction by Bell Operations standards and policies, while working within budgetary guidelines
+ Generate income through leading the sales team, monitoring market conditions, controlling budget, attracting residents and retaining them through superior customer service
+ Hire, manage, and develop associates to ensure community performance and adequate staffing. Motivate associates through recognition programs, training, and team building.
+ Meet budgeted income, expense and leasing goals for the portfolio
+ Be a champion for the operational strategy, including strategic drivers
+ Work with owner/investment partners to maintain and improve the value of the assets
+ Conduct monthly meetings with On-Site Leadership team to keep them apprised of current issues
+ Provides oversight of the annual budget process for each community
+ Review the financial operations on a monthly basis; review variance reports, provide explanation of variances
+ Evaluate market conditions with each Leasing Manager to determine unit prices in accordance with the market and budgeted goals. Shop competitors in person every quarter with the Leasing Manager
+ Assist with renovation plans and execution, as needed
+ Report accidents and other property incidents promptly
+ Develop strategies to market and showcase property to prospective residents by working in conjunction with Leasing Staff and Corporate Marketing Department
+ Obtain bids for all contract services and oversee routine capital projects; coordinate with Construction Services, as necessary
+ Responsible for maintaining the physical asset through weekly inspections of all properties. Inspect interiors of buildings and inspect grounds, facilities, and equipment daily to determine necessity of repairs, maintenance needs, and potential safety hazards.
+ Enforce adherence to all laws, including but not limited to Fair Housing and OSHA
Additional Functions and Responsibilities
+ Additional duties as assigned
+ Action Oriented- Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
+ Building Effective Teams- Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
+ Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace
+ Composure & Comfort - Cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during the tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis
+ Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
+ Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions
+ Employee Relations - Is interested in the work and non-work lives of direct reports; asks about their plans, problems, and desires; knows about their concerns and questions; is available for listening to personal problems; monitors workloads and appreciates extra effort
+ Financial Savvy - Can maneuver through complex financials effectively and with confidence; anticipates needs and gaps and has a plan in place on how to approach from a problem solving perspective and works to adjust to changes with poise
+ Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
+ Motivating Others- Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
+ Organizational Agility - Knowledge about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations
+ Owner Relations - Good at building credibility and trust with owners/stakeholders; examples are related to financials, transparency and effective communication skills
+ Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Knowledge, Skills and Abilities:
+ Must be have strong financial management skills and be well versed in budgeting and forecasting
+ Must have strong interpersonal skills to develop and enhance business relationships, ability to get along with diverse personalities; tactful; mature, flexible
+ Must have sales and marketing experience to include sales training and goal setting, market analysis, market plan creation and implementation
+ Must have strong leadership and management skills to include recruiting, hiring, team-building, coaching and mentoring skills
+ Must possess willingness to provide exceptional customer service
+ Must be familiar with MS Excel, Word, Outlook, and YARDI
+ Must demonstrate support of Bell Core Values
+ Must demonstrate ability to provide exceptional customer service
+ Must demonstrate ability to successfully work on a team
+ Must be able to clearly communicate both orally and in writing
+ Must be able to understand directives both orally and in writing
+ Must have superior interpersonal skills; Must present a professional image
+ Must be resourceful and well organized
Background & Education:
+ BA/BS In Business, Hospitality, Property Management or related field
+ At least 3 years multi-site apartment experience required, with a minimum portfolio of 1,500 units of 4 or more properties, working knowledge of tenant and eviction laws, and Fair Housing Laws
+ Third party fee management experience preferred
+ Yardi software experience preferred
Bell Partners, Inc. ("BPI" or the "Company") is an equal employment opportunity employer. BPI's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is BPI's policy to comply with all applicable state and federa