Part Time Member Service Associate (Teller)
- Expired: March 23, 2021. Applications are no longer accepted.
Position Location: Hanover Branch, Hanover, PAUp to 28 daytime hours per week including Saturdays from 9am - 1pmPosition Title: Member Service Associate Department: Sales & ServiceClassification: Non-Exempt Supervises: N/ASalary Grade: 5 Supervisor's Title: Head MSA/Asst.Branch ManagerVariable Pay Type: Monthly/Quarterly IncentiveSummary:Entry level member service position that performs various transactional duties to serve members.The primary duties include but are not limited to handling member deposits and withdrawals, processing loan payments, night drop deposits, and ATM transactions with a high degree of accuracy.Maintains accurate and precise transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.Provides general information on all Belco products and services, successfully referring members to the Member Service Representatives.Responsible for answering incoming calls to the branch... in a professional manner.May be expected to participate in monthly outbound relationship building calls.Must maintain Quality Assurance Standards and outstanding member service at all times when providing service to both external and internal members.Represents the credit union to its members in a courteous, professional and confident manner.Essential Functions:Enthusiastically supports the sales and service culture.Actively contributes to the team achievement of assigned departmental/branch and strategic goals.Utilizes a consultative sales approach to seize any and all opportunities to educate members and potential members about Belco products and services, cross-selling to match individual member needs with appropriate products and services to enhance the member relationship with the credit union.Provides efficient, prompt and accurate service in handling and processing a variety of member transactions in the branch or via telephone.Replies to incoming member emails to the credit union, responding with professionalism and tact.Responsible for adhering to all security procedures relative to the handling of member cash transactions, security, and internal operating procedures.Must maintain member and employee confidentiality.Interviews members received via branch/sales center, inbound and/or outbound telephone calls, gathering pertinent information while building long term account relationships.Refers members to Branch Member Service Representatives for counsel on all share, loan, and membership account questions and requests.Abides by Belco's policies, procedures, standards, regulatory and compliance mandates.Embodies Belco's mission, vision, core values, and continuous process improvement (CPI)Any other duties requested by the Head MSA/Assistant or Branch ManagersCompetencies:Products/Service KnowledgeSelling SkillsCash HandlingCommunicationQuality of WorkInterpersonal SkillsDependabilityTeamworkCommunity RelationsMember FocusWork Environment:This job operates in a profession office environment.This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Ability to operate general office equipment such as copiers, fax machines, scanners, phones, hole-punchers, and staplers.Keyboarding or PC data entry capabilities required.Sitting, standing, bending, and hand dexterity required.Ambulation - able to move from one area to another throughout one-floor office layout.Travel:Periodic travel to other Branch Offices and Sales Center, as well as, evening and Saturday work may be required.Minimum Required Education and Experience:High School Diploma or GED is required.You must complete and pass the prescribed online Learning Management System courses assigned for this position within two years after position acceptance and before considerati
Belco Community Credit Union
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