Expired: 9 days ago. Applications are no longer accepted.
Belcan is recruiting for IT Support Technicians, who possess Active US Government Security Clearances. These jobs would be full -time direct positions with benefits. To be considered for this role, you will need a high school diploma & at least three years’ of demonstrated experience.
Security Clearance Required: You must possess an Active Secret Level Clearance, at a minimum; due to the location of the work, you must be a U.S. Citizen. Dept of Energy Clearance &/or a DoD Clearance may be acceptable.
The primary responsibility of the IT Support Technician is to provide Desktop end -user support & service request support. Support will require in -depth knowledge of PC Hardware, desktop Operating Systems options & settings, Laptop Operating Systems & settings, & network functionality. In addition, intermediate knowledge of end -user applications is also required. The IT Support Tech is the principal owner of the service request as well as the customer’s overall satisfaction. In instances where a requested service cannot be resolved, appropriate escalation processes must -be -followed.
Technician job duties:
-Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met -or -exceeded.
-Troubleshoot the system problem & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework)
-If unable to repair on initial visit, you will validate the user’s problem & provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired.
-Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & where ever available in the repair customer issues within target time limits
-Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
-Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
-Appropriately document all required information into the call tracking system.
-Ensure system is appropriately secured (case is locked, system password protected, etc.).
-Complete site specific, preventative maintenance checklist.
-If needed, Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
-Meet required productivity expectations, including Technology Services metrics.
-Meet all performance service level targets
-Make every attempt, when appropriate, to resolve service requests remotely.
-Partner with team members to communicate new solutions and assist other technicians when call volume is low.
-You will contribute to the knowledgebase through research of articles, training courses attended, on the job learning, etc.
-Participate in IT projects.
-Achieve & maintain knowledge of all applicable site procedures.
-Exercise appropriate workflow & time management.
-Provide adequate notice for planned absences (two weeks preferred).
-You must possess a High School diploma or G.E.D equivalent.
-You must possess an Active U.S. Government Secret -Level Clearance (at -a -minimum).
-Should -be -Trained in the prevailing operating system(s) & hardware systems used at the client site.
-Possess experience working in an IT service operation using ITIL best practices and/or ISO 2900 quality management system.
-Demonstrate formal customer service & technical training will be required.
-Possess Three+ years of demonstrated PC support, diagnostic/troubleshooting & repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings.
-Possess proven experience of having provided the highest quality of customer service in a fast -paced IT service environment.
-Possess experience with equipment & software installation & upgrades.
-Due to the nature of the work & its location, U.S. Citizenship is required.
Desired experiences and skills include:
-IT Certifications to include CompTia, Microsoft or Apple Certifications.
-Associate’s Degree or Bachelor’s Degree in Computer Science, Information Systems, etc.
If you are interested in this IT Support Technician job in Albuquerque, please apply via the link provided. As an employee with Belcan, you will be part of one of the largest technical & engineering firms in the United States. You will also have opportunities to advance to positions of greater responsibility, including management roles. Your hard work and professional dedication will -be -rewarded with a competitive compensation package.
Veteran's are encouraged to Apply; Guard & Reservists are encouraged to apply!
Belcan is an equal opportunity employer. EOE/M/F/D/V Build a challenging and rewarding career with an industry leader!
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