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Technical Help Desk Technician

Belay Technologies
Annapolis Junction, MD
  • Posted: 22 days ago
  • Full-Time
Job Description

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! 


Belay Technologies is seeking a Technical Help Desk Technician to join our intel team. The ideal candidate shall provide production operations support and manage incoming queries and enhancement requests from end users while supporting other program areas that align with the candidate’s skill set and interest (ie, Requirements, Development, Validation Testing, Data Analysis, and/or Security).


Candidates should have the following qualifications:  

  • TS/SCI with polygraph is required.  
  •  Must have a Bachelor's Degree.
  • Must have experience in Technical Help Desk Technician.


Candidates are required to have the following skills: 

  •  Experienced with JIRA
  • Must be a good communicator (written & oral)
  • Must be excellent with working in a fast paced environment
  • Have prior help-desk experience
  • Excellent analytical skills

Perks and Benefits: 

  • 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program 
  • 10% matching in 401(k) contributions vested on day one 
  • $5,000 annual training/tuition 
  • Student Loan Repayment Program 
  • 100% company funded HSA 
  • Rich medical coverage (100% coinsurance) 
  • Dental coverage including orthodontia 
  • Up to $420,000 in life insurance, premiums 100% company funded 
  • Amazon Prime, gym reimbursement, monthly lunches, games and prizes 
  • Pet adoption program, generous referral bonus program, fun events, and more! 

Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Key words: Full Clearance, Fort Meade, SDVOSB, Service-Disabled Veteran-Owned Small Business, DoD, full scope

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Belay Technologies


Annapolis Junction, MD



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