Call Center Representative

BHSN, one of the fastest growing organizations providing whole person care in the region, is in search of passionate individuals to join our rapidly growing team!

Your role at BHSN:

The Call Center Representative is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner. Expected to provide an exceptional patient experience in every counter, aligned with the organizations core values. As a call center representative front end staff member, you will need to possess skills in computer software to include EMR scheduling system, active listening and triaging, and problem-solving skills. This role plays a crucial part of our organizations first encounter with those that we serve.

What's in it for you?

• Generous benefits, including personalized health coverage, paid time off, and holiday pay
• Working within our community, making a real impact, working alongside passionate colleagues
• Accessible leadership team, coaching for your growth, and ample training opportunities
• With BHSN University, we provide our team members with continuous learning, mentorship, and internal education opportunities to encourage our team to continue discovering and innovating
• As a rapidly growing organization, there are endless opportunities to grow within the organization
• Community discounts, loan forgiveness & more

What your day might look like:

• Helps patients understand and access our services better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively;
• Helps us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time;
• Obtains necessary demographic and insurance information and enters data into department computer system;
• Assists individuals in making appointments for various clinical services throughout the BHSN System;
• Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines;

• Ensures patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately;
• Facilitates appointment requests received through our internal System's;
• Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.);
• Documents all services in accordance with Federal/State regulations and BHSN policies and procedures;
• Supports collaboration and teamwork by sharing information and responding to questions/requests from rehabilitation team and other support providers;

• Maintains client confidentiality and confidential health information;
• Participates in meetings as scheduled;
• Assists with training new staff members;

Your skills and qualifications:

• High school diploma/GED

• 1+ years' experience preferred
• General knowledge of Microsoft Office 365 and Teams
• General knowledge of Excel
• Exceptional oral and written communication skills
• Valid NYS driver's license and reliable transportation required for local and regional travel.

EEO Statement: BHSN is an Equal Opportunity Employer, and supports Diversity, Equity and Inclusion in its hiring and employment practices, so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives. In order to do that, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.