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Alumni Counselor

Behavioral Health Company Fort Worth, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Who we are:

We are a provider of behavioral health services for adolescents and adults dedicated to serving those in need by clearing pathways to gain access to life changing addiction recovery services. We are committed to providing the highest standard of care for our clients. All facilities are fully accredited by the Joint Commission and collectively offer the full continuum of care for our clients. We are privately owned and operated with headquartered in Miami, Florida. We are opening rehabilitation facilities nationwide and searching for positive, hardworking individuals to join our growing company, and who want to make a difference in people’s lives.

 

What you’ll do:

The Alumni Counselor will work with readmissions by enrolling clients back into our program and following up with clients regularly after graduating our program. The Alumni Counselor will make outbound calls, care for inbound calls, work with clients to help them step down from program to program, set up aftercare upon graduating the program, interact with clients on a regular basis, coordinate events, and make post discharge follow up calls . This role is suitable for an energetic, positive, outgoing individual who enjoys being on the phone, encouraging others, and celebrating the small steps that lead to success. An unlicensed Therapist would be a great fit for this role!

 

Additional responsibilities:

  • Develop and maintain the alumni database, including family contacts

  • Make follow-up calls to former clients at 7 days, 30 days, 60 days and 90 days post treatment

  • Implement and report on alumni surveys (outcomes, candidates for re-admission, etc.)

  • Promote the alumni program to clients currently in treatment

  • Facilitate monthly virtual and in-person meetings, events and community service activities for local alumni chapter

  • Encourage participation and moderate alumni groups on Facebook, offer constructive interaction/support and refer to additional treatment when appropriate

  • Increase alumni referrals of friends/family and implement related internal customer service initiatives (example: VIP alumni hotline, popping client record upon inbound call to personalize conversation)

  • Establish and grow Alumni Ambassador Program - clients willing to share their recovery story, speak at local events, etc. to increase awareness, remove stigma and inspire hope

  • Grow percentage of alumni posting positive reviews on Google

  • Develop content for a monthly alumni email newsletter

  • Share videos and photos with the marketing team to post on social media

  • Identify opportunities to promote treatment services and programs in the local community

  • Develop monthly reports on active alumni participation

 

 

Qualifications:

  • Associates or Bachelor's Degree preferred

  • Outbound calling experience

  • Addiction Counseling experience preferred

  • Knowledge of the addiction recovery and the 12-Step Program

  • Excellent organizational skills, with ability to prioritize workload

  • Exceptional verbal and written communication skills with the ability to build relationships with diverse individuals and groups

  • Must have strong presentation/speaking skills

  • Understands need for and maintains appropriate confidentiality at all times when interacting with alumni members, families, and all other contacts in accordance to Patient's Rights and HIPAA

  • Proficiency in MS Office, including Word, Excel, Access and Publisher

  • Social Media or Content Writing experience preferred

  • Ability to work onsite at our locations in the Dallas metro area and the flexibility to work one or more days per week in Ennis, Waxahachie, and Dallas; possibility of working remote up to 2 days per week

Company Description
We are a provider of behavioral health services for adolescents and adults. We are dedicated to serving those in need by clearing pathways to gain access to life changing addiction recovery services.

Behavioral Health Company

Why Work Here?

Growing Healthcare Company!

We are a provider of behavioral health services for adolescents and adults. We are dedicated to serving those in need by clearing pathways to gain access to life changing addiction recovery services.

Address

Fort Worth, TX
USA