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IT Service Delivery Manager - Leadership Position

Begin Hire Feriton ,WA
  • Posted: over a month ago
  • $90,000 to $112,500 Yearly
  • Full-Time
  • Benefits: dental, medical, vision, 401k
Job Description

IT Firm providing IT Infrastructure, Support, Strategy, and Security seeks a proven professional to help manage the service delivery team.

Salary, benefits, and bonus on metrics.

IT Service Delivery Manager - Leadership Position

  • 1,000s of end users rely on your IT people to keep their IT Infrastructure working smoothly
  • You manage the processes and people who deliver the IT Services to clients
  • Help provide overall scheduling of resources
  • Take ownership of ensuring clients get top level IT support and service
  • Help manage the ticket process flow - Autotasks
  • Make sure all is in line with SLAs
  • Maintain KPIs - make sure everyone is doing his or her job, help guide them, too
  • You manage technical people - help desk, field techs, more sr. engineers
  • Your goals is to make sure all processes and procedures are in place and everyone is on the same page
  • Overall - make sure clients are getting great service through your teams

IT Service Delivery Manager - Leadership Position

Begin Hire

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Address

Feriton, WA
USA

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