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IT Infrastructure Services - IT Service Delivery Manager

Begin Hire Los Angeles ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Successful IT Solutions firm providing IT Infrastructure, Support, Security, and Strategy to commercial clients seeks a professional.

Salary, benefits, + more.

Technical role...

THIS IS A TECHNICAL AND MANAGERIAL ROLE

IT Infrastructure Services - IT Service Delivery Manager 

The Work:

  • Be involved from employee and performance reviews to strategy of overall offerings to clients.
  • Manage service delivery employees - from top to bottom.
  • Develop and put in place policies and procedures to make sure service delivery meets the overall goals
  • Manage all reporting - and hold everyone accountable for the KPIs
  • Since you and your team are on the front line of service delivery to clients, you and team can constantly be researching and finding out what clients needs - and your recommendations will be essential to creating new products, offerings, services, and standards.
  • Provide support to your team - Help with all ongoing support and escalation from work stations to complex cloud offerings

Also:

  • Work with others to ensure project work gets done
  • Provide high level tactical guidance and support on projects
  • Act as project coordinator to help teams improve operational efficiencies, continually ensuring project success as per scope and ensure project deadlines are met.
  • Act as technologist and architect to help build, design and construct solutions that achieve the business needs of the client.
  • Help build a stronger more cohesive department through technology and applications development

Experience and Skills

  • Microsoft Servers
  • VMware
  • Azure, AWS
  • Networking - routers, switches, firewalls
  • Backup, Disaster Recovery, and Business Continuity planning

IT Infrastructure Services - IT Service Delivery Manager 

This is a technical and managerial role

 

Begin Hire

Why Work Here?

Advance technically, professionally, and financially here.

Address

Los Angeles
Los Angeles, CA
USA