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IT Client Manager - Technical Roadmapping - IT Services

Begin Hire Portland ,OR
  • Posted: over a month ago
  • $72,000 to $90,000 Yearly
  • Full-Time
  • Benefits: dental, medical, vision, 401k
Job Description

Busy, proven IT Solutions firm providing IT Infrastructure, Support, Strategy, and Security seeks a professional to manage client relationships.

Salary, base, bonuses, benefits - room at advance technically and professionally.  Good bonuses are possible - additional $15,000.

All commercial, local clients.

IT Client Manager - Technical Roadmapping - IT Services

THE WORK:

Clients thrive and rely on a central point of contact for the best use of services provided - you're that central point of contact. You make sure support and engineering offerings and services are going well - even though you're not hands on doing the engineering. You make sure the clients are taken care of and that technology is used to further their goals and missions, in the present and planning for the future.

What you will do:

  • Cultivate the business relationships, build that communication, help address their issues and help them plan to use technology into the future - technical roadmapping
  • Match their needs with all relevant technical offerings - help keep them going.
  • Work with Sales Engineers and/or Sales Support Specialist to design solutions, create quotes, deliver proposals and successfully close (or assist to close) sales opportunities
  • Do Quarterly Business Reviews with clients to access their present technical landscape and to roadmap with them
  • Work with all your teammates in IT Support and IT Projects to keep everyone on the same page.
  • Keep everyone informed and organized.
  • Work on proposals and quotes when one of your clients needs a product or service - you help write the proposal for the work
  • Of course, you're detailed with documentation and reporting.
  • Constantly familiarize yourself with new technologies and offerings.
  • Check in with the IT Support team and tickets to see if any tickets could indicate larger issues with your clients - know your clients better than anyone else - you truly want your clients to succeed and you can help them through relevant technology

The Technology & Skills

  • IT Support experience good to have
  • IT Service Management
  • IT Service Delivery
  • Tech Savvy with - Microsoft, Cisco, Dell
  • Must have Microsoft Office skills or Excel or Sheets, Google Apps Skills
  • IT Savvy and proven, LAN/WAN, VoIP, Microsoft Servers, AD (Active Directory), Mac/Pc support, NAS/San Storage, and more
  • Professional Communication skills, written and verbal
  • ConnectWise
  • Must be proven in a professional setting with a lot of business

IT Client Manager - Technical Roadmapping - IT Services

Salary, base, bonuses, benefits - room at advance technically and professionally.

 

 

 

Begin Hire

Why Work Here?

Advance technically, professionally, and financially here.

Address

Portland
Portland, OR
USA

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