IT Support Technician, Level 2
- Expired: November 18, 2021. Applications are no longer accepted.
IT Support Technician, Level 2 :
At Beehive3D, we believe there is a better way to meet our clients' needs. Through Additive Manufacturing, Beehive3D helps clients achieve more than what has ever been thought possible. This role will be based at our location in the Denver metro area. If you are an IT Support Technician superstar with the passion to work collaboratively and be part of a growing team that wants to win together, apply today!
As a key member of the Beehive3D IT department, the IT Support Technician will work in close coordination with the IT Team in performing all activities associated with installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, and capability to be a self-starter. Experience in supporting an Engineering and Manufacturing environment is a plus.
Assist users in resolving computer hardware and software issues
Ensure quick response times to facilitate maximum uptime for all users and systems
Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software:
Desktop and Laptop Computers
Printers, Copiers, Plotters
Telecommunication Systems – wired, wireless and cellular
General administration functions such as password resets, adds/remove/change permissions on Active Directory and Email Accounts based on established workflows
Troubleshoot and report network issues to Network Engineer or Supervisor
Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support
Escalate unknown/unsolved issues to appropriate internal or external support resources
Discuss with users best practices for PC maintenance and performance
Maintain, track, and control related inventory
Utilize third party tools to improve support efficiency
Collaborate with co-workers to share expertise, information and solve problems
Other duties as assigned by Supervisor/Manager
Four plus years of IT support experience in a corporate environment
Expert working knowledge of all Microsoft Windows & Office technologies (Windows 7/8/10/11 as well as MS Office 365 Suite)
Expert working knowledge of Google G Suite, Slack and other hosted business applications
Experience with the following technologies:
Engineering, CAD, FEA, CFD, etc. software licensing, installation, and support
TCP/IP, DNS, DHCP
Active Directory, Group Policy
Various Mobile phone support including MDM, Land Line, VoIP, and other telecommunication technologies
Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
Must demonstrate superior organization and time management skills
Ability to routinely lift 20-25 lbs and occasionally lift and move 50+ lbs
High School or equivalent required
Associate’s Degree or higher preferred
A+, Net+, MSCA, and other IT related certificates are a plus
If this sounds like you, please apply with your resume. This could be the opportunity you are looking for to expand your skills, contribute to a winning company, and work with talented people who love what they do and take pride in our company.
Beehive3D offers a comprehensive benefits package that includes group Medical, Dental, Life, and Short and Long-Term disability coverages.? We also offer a generous 401(k) Retirement Savings Plan with a Company match.
In compliance with Colorado’s Equal Pay for Equal Work Act, the base salary range for this position is $70,000-$75,000. Please note that wage information is a general guideline only, and we will consider factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, and market conditions when extending an offer.
This position may require access to information protected under U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Please note that any offer for employment may be conditioned on authorization to receive software, technology or information controlled under these U.S. export control laws and regulations without sponsorship for an export license. In order to ensure compliance, Beehive3D must determine U.S. citizenship or U.S. visa/immigration status of all prospective applicants for this position.?Any citizenship information provided will be reviewed solely for export control compliance purposes.
Only applicants eligible to receive export-controlled items, software, technology, and information will be considered for this position. Citizenship information will be handled in accordance with Beehive3D ‘s policies prohibiting discrimination based upon classifications protected by federal, state, or local law. Beehive3D is committed to full compliance with applicable anti-discrimination laws. We are an equal opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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