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Responsible for the receptionist and clerical functions of an assigned Patient Care Unit, and management of both the electronic and paper medical record. Perform duties that assist in maintaining the overall function of the department, provisions of patient care, customer service, and the business of healthcare.
Past work experience related to clerical functions in healthcare.Ability to maintain professional manner with visitors, hospital staff, and physicians. Ability to work under pressure and to organize and complete multiple tasks in a limited time.
Maintains inventory of supplies: independently orders supplies, forms and materials for unit and keeps inventory current, to include placing orders in the electronic ordering system as directed. Maintains adequate supply of prescription paper, and ensures secure storage according to approved procedures. Assures prompt, appropriate storage of all materials. Maintaining medical records: maintains and breaks down paper charts in compliance with medical records guidelines. Ensures integrity of record, including patient identification on all chart forms. Ensures complete chart is sent with patient at time of transfer to another department, transfer to another facility or at discharge, to include both paper chart and electronic medical record documents. Ensures nursing unit is constantly prepared for an EMR downtime event, including maintenance of identified downtime devices and equipment, and keeping an adequate supply of all necessary materials to support the downtime process. Greeting and Assisting: proficient in receiving, greeting, and directing patients, visitors, and hospital personnel, responding to routine inquiries and responding to questions. Quickly determines the need and responds accordingly. Physician/Provider orders and communication: Promptly monitors physician/provider orders in the electronic medical record (EMR) when necessary. Schedules studies and procedures appropriately, when needed. Communicates consults promptly and appropriately according to established procedure. Pages/contacts physician/provider when needed. Equipment: consistently and independently requests equipment and supplies needed to carry out physicians orders and ensures delivery. Responsible for assisting unit manager with identifying broken/problematic EMR devices (WOWs, tablets, wall PCs, desktop PCs), label printers, fax/printers and other equipment. Independently reports equipment issues to appropriate departments using established procedures, and tracks resolution of reported problems, escalating barriers to unit manager as needed. Environment: Maintains a safe, clean, organized unit environment. Adheres to all established cleaning guidelines. Submits and tracks maintenance work orders for physical plant issues on the nursing unit. Checks in/out box and delivers mail appropriately. Promptly answers pneumatic tube system and utilizes appropriate follow-up. Regularly reviews unit census tasks lists for new stat patient orders and critical results on a routine basis. Alerts RN caring for patient of these orders and results on an ongoing basis. Performs all admission, discharge and transfer registration activities. Answers patient call bells, identifying patient's need(s) and alerting nurse. If assigned nurse is unable to respond to patient, unit facilitator should assist the patient when appropriate, or obtain assistance from another clinician if necessary. Participates in Quality/Performance Improvement activities for the unit, under the direction of the unit manager. Other responsibilities as assigned based on unit operational needs. Willingly does extra duties or assignments as needed.
* BLS - Basic Life Saving certification
Competencies and skills:
* Clear Communication Skills Both Written And Verbal
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills To Provides Customer Service To Patients, Team Members And Visitors
* Knowledge And Experience With Electronic Health Records
* High school graduate or equivalent
Location: Hospital-Main Campus
Shift : 12 Hour Rotating Shifts: 7P-7A or 7A-7P
Work Status: Full Time