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Platform Specialist

Bectran Schaumburg, IL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Bectran, Inc. was founded in 2010 with the revolutionary idea of creating a definitive SaaS platform to address mundane credit management tasks through automation. Since then, we have completely transformed the credit departments of companies like Dr. Pepper Snapple, Sysco Foods, and Bridgestone, along with dozens of other Fortune 1000 companies and hundreds of SMEs.

As Bectran continues to thrive in the fintech industry, we are looking for high-skilled, passionate individuals to join our dynamic team as Customer Support Specialists. If you’re ready to be inspired, solve complex problems, unleash your talent, and grow professionally, we want to hear from you!

What You’ll Do:

  • Resolve product or service questions by clarifying the customer's inquiry; determining root causes; selecting and explaining the best solution to address the inquiry; expediting correction or adjustment; following up to ensure resolution
  • Ensure client satisfaction by providing ongoing support and strengthening customer relationships
  • Resolve customer inquiries via phone, email, or social media
  • Work with customer service manager to ensure proper customer service is being delivered
  • Open and maintain customer accounts by recording account information
  • Contribute to team effort by accomplishing related results as needed
  • Go the extra mile to engage customers

What You Need to Get the Job Done:

  • Excellent computer skills – proficient with Microsoft Office, Outlook, and online tools
  • Strong written and verbal communication skills
  • Ability to manage and prioritize multiple requests simultaneously, as well as work with multiple stakeholders at the same time
  • Preferably a Bachelor’s degree (Not Required), in Business, Finance/Economics, Technology Management, Information Systems, or another computer-related field
  • Attention to detail and a highly organized demeanor
  • Ability to work independently, without close supervision, as well as part of a team

What You’ll Love About Bectran:

  • The ability to enhance your communication and presentation skills, increase industry knowledge, and drive your own success
  • 100% Company Covered Medical, Dental, and Vision Insurance
  • Performance Bonus, 401K and Employee Referral Bonus
  • PTO and paid holidays
  • Company paid Wellness and Fitness programs
  • Relaxed, casual dress code
  • Watching your hard work have a direct impact on the success of the company

 

 

 

 

Company Description
Bectran, the industry leading SaaS platform, has grown rapidly to become the companion toolkit for the Credit Department just as CRM is for the Sales Department. From simple to complex organizations, SMEs to Fortune 500 companies, Bectran has helped companies cut down the time to process and approve credit by over 90% whilst significantly lowering the risk of credit defaults and the cost of collections. Their customers enjoy the ease, speed, and cost-effectiveness of adopting the Bectran platform.

Bectran

Bectran's Logo

Address

1515 E. Woodfield Road

Schaumburg, IL
USA

Industry

Manufacturing

View all jobs at Bectran