Assistant Property Manager

SUMMARY: The Assistant Property Manager is responsible for assisting in the lease up, operations, marketing, and financial performance for a multifamily development.

DUTIES AND RESPONSIBILITIES:

· Ensure property is rented to fullest capacity

· Maintain community appearance and ensure repairs are noted and completed on timely basis

· Demonstrate best-in-class customer service skills

· Utilize marketing strategies to secure traffic

· Confirm that leasing techniques are effective in obtaining closure

· Ensure deposits, rental payments and late/check charges are collected on timely basis

· Deal with resident complaints, concerns and requests on timely basis to ensure resident satisfaction with management

· Develop and/or implement resident retention programs

· Consistently enforce community and company policies

· Greet prospects and qualify by covering all criteria

· Tour community and highlight amenities (pool, clubhouse, etc.) and close the sale

· Process applications for approvals. Follow-up with applicant regarding status

· Follow-up on prospects unable to close

· Secure new residents’ signature(s) on appropriate paperwork prior to move-in. Orients new resident(s) to community

· Monitor apartments up for renewal, send notices, and secure renewal

· Maintain accurate records of all community transactions and submit on timely basis

· Collect and post rent (when applicable). Maintain accurate and up-to-date property accounting and collection records

· Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow

· Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others

· Ensure distribution of all company or community-issued notices

QUALIFICATIONS:

· High School Degree or equivalent

· Three to five years related experience or equivalent

· Strong organizational, problem-solving, and analytical skills

· Ability to manage priorities and workflow

· Versatility, flexibility, and a willingness to work within constantly changing priorities

· Acute attention to detail

· Proven ability to handle multiple projects and meet deadlines

· Strong interpersonal skills

· Good judgement with the ability to make timely and sound decisions

· Creative, flexible, and innovative team player

· Ability to work on complex projects with general direction and minimal guidance

· Ability to understand and follow written and verbal instructions