Veterinary Clinical Services Supervisor

Beacon Veterinary Specialists is seeking to fill a full-time Clinical Service Supervisor role. We are looking for candidates with a desire to create remarkable experiences for every client in a fast-paced environment. To be considered, candidates must have a positive attitude, exhibit excellent leadership skills, be self-motivated, and possess a strong desire to learn, share, and improve continuously.

Schedule: The training schedule will be Monday - Thursday 9:00 AM - 7:30 PM for 8 -12 weeks. The regular schedule will be Sunday - Wednesday 11:00 AM - 9:30 PM.

Who We're Looking For:

The successful Clinical Service Supervisor candidate will be someone who has demonstrated the ability to be a self-starter and successful problem solver with good attention to detail, a strong work ethic, and who is motivated to learn. We are looking for the very best of the best to complement our team of extraordinarily talented board-certified specialists and staff.

RESPONSIBILITIES AND DUTIES:

• Anticipate and resolve clinical service issues

• Partner and collaborate with managers in all service areas to provide excellent service to patients and clients

• Monitor the safety of staff and patients and support safety standards within the hospital

• Evaluate workflow inefficiencies and identify process improvements

• Implement clinical strategies to improve the quality of medicine

• Support the recruitment, hiring, and training of clinical staff

• Create a schedule for clinical staff to ensure adequate clinical support during hours of business operations

• Evaluate clinical staff performances and provide development

• Research strategies to further improve the patient and client experience

• Develop standards and procedures to maximize the patient and client experience

• Resolve client complaints related to clinical support

• Maintain accurate records and files of documentation pertaining to staff development and performance

REQUIREMENTS AND QUALIFICATIONS:

• Compassion for people and for pets

• Excellent communicator, able to provide effective feedback

• Comfortable in both a leadership and team-player role

• Self-motivated and self-directed

• Able to multitask, prioritize, and manage time efficiently

• Skilled at encouraging a team; able to mentor and lead

• Creative problem solver who thrives when presented with a challenge

• Excellent client care and focus; ability to assess clients’ needs and provide answers, paths, troubleshooting help, or methods for a positive client experience

• Eager to expand the company with new patients

• Previous experience in a clinical management role

• Basic computer skills

EDUCATION AND EXPERIENCE:

• Veterinary Technician with at least 5 years of experience

• Minimum of 2 years of supervisory experience in an ER/Speciality clinic setting

• Practice Management experience preferred

• High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred

Other Skills and Abilities:

The ideal candidate should possess excellent communication and writing skills. A positive “can do” attitude is a must! The ability to inspire, teach, multitask, and be a highly functional member of the team is also a bonus.

Please apply if:

• You are an experienced veterinary technician.

• You are a self-starter who can lead and teach.

• You have the desire to learn, take on new responsibilities, and to be challenged.

• You have a great personality, and positive energy, care deeply about animals and people and possess a thirst for innovation and trying new things.

• You go to work every day to make a difference in the lives of clients and patients.

• You believe in delivering “gold standard” client experiences.

• You insist on only the best from those you work with and work to ensure the highest standards of veterinary medical care.

• You believe in being part of a team.

• You enjoy supporting doctors.

Benefits:

Beacon Veterinary Specialists offers a variety of benefits including paid time off, medical, dental, and vision insurance plans, a 401k plan, an employee pet insurance plan, uniforms, and a generous continuing education allowance. We have a strong commitment to personal and professional development.

Relocation expenses will be provided for highly qualified candidates.